5 Replies
Vincent Scoma

Hey Heather,

Thank you for reaching out and sharing what you are experiencing! Could I have you share a screenshot of what you are seeing? 

If you need our help to take a look at your file,  we're always more than happy to help!  You can share files in this thread here and then click on Add Attachment or send them privately to our Support Engineers. We'll let you know our findings and will delete it after having a closer look.

Leslie McKerchie

Thanks for the image, Heather.

You mention that you are only seeing this on some slides. 

I've seen reports in the past of a similar issue when the slide was duplicated.

Are you able to fully edit the original slide, but the Enter From is unavailable/grayed out on the duplicated slides?

If that's not what you are seeing, are you able to replicate the issue you're seeing and share the steps with me?

heather croall

I just tested with both a new slide and duplicating the slide. The Enter From feature is greyed out on the duplicated slide but is accessible on the new slide.

Heather M. Croall | Instructional Designer | DS Services of America, Inc.
678-814-9165| hcroall@dsservices.com