Mouse cursor feature not working on all slides

Aug 12, 2019

I have inserted the mouse cursor feature on several slides however on some, the "Enter From" button is grayed out.

5 Replies
Vincent Scoma

Hey Heather,

Thank you for reaching out and sharing what you are experiencing! Could I have you share a screenshot of what you are seeing? 

If you need our help to take a look at your file,  we're always more than happy to help!  You can share files in this thread here and then click on Add Attachment or send them privately to our Support Engineers. We'll let you know our findings and will delete it after having a closer look.

Leslie McKerchie

Thanks for the image, Heather.

You mention that you are only seeing this on some slides. 

I've seen reports in the past of a similar issue when the slide was duplicated.

Are you able to fully edit the original slide, but the Enter From is unavailable/grayed out on the duplicated slides?

If that's not what you are seeing, are you able to replicate the issue you're seeing and share the steps with me?

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