MP4 files used in Storyline 2

Hi Ralph

hard to say without seeing the file. 

Are you using the Insert > Video from File or Insert > Video from website?

I have a slide in the course which is for video. We have the file on our intranet server. When I try to Insert the file, or copy and paste the link I get the same message:

"YAVAPAI.mp4" does not appear to be a supported video format.
Please select a video from one of the supported formats.

I can open the video file myself going directly to the server we have it stored on using the same address and the video opens and plays. I need the video to open when a student is in the course and when the video ends gracefully have it transition back into the course.

Ralph Nichols
Trainer
Yavapai Gaming Agency
P.O. Box 10190
Prescott, AZ 86304
(928) 515-5146

"CONFIDENTIALITY NOTICE: This electronic mail transmission and any attachments are confidential and may be privileged. They should be read or retained only by the intended recipient. If you have received this transmission in error, please notify the sender immediately and delete the transmission from your system. "

Hi Ralph

if you are linking to a video on the intranet have you tried using the Insert > Web Object?

Hey Ralph,

Looks like Wendy is offering some great assistance here. 

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

I just tried the Web Object option. I get a message that it needs a web address even though I pasted the address into the box on the Insert Web Object dialogue box. I am going to get my IT guys involved in this today. We might have an addressing issue to resolve. Stay in touch.

Ralph Nichols
Trainer
Yavapai Gaming Agency
P.O. Box 10190
Prescott, AZ 86304
(928) 515-5146

"CONFIDENTIALITY NOTICE: This electronic mail transmission and any attachments are confidential and may be privileged. They should be read or retained only by the intended recipient. If you have received this transmission in error, please notify the sender immediately and delete the transmission from your system. "

This is the address of the video file located on one of our intranet servers that I am trying to link into a class I am developing.

I created a new course to test establishing a link between the Articulate slide and the video file.

This is the link I entered to create the trigger:
\\yganas01\ydrive\training\media\YAVAPAI.mp4

The trigger does get to the Internet Explorer but has a HTTP 404 error.
This is the address appearing in the Browser. Besides the http: all the backslashes changed to forward slashes. What's up with that?
http://ygamoodle/yganas01/ydrive/training/media/YAVAPAI.mp4

"CONFIDENTIALITY NOTICE: This electronic mail transmission and any attachments are confidential and may be privileged. They should be read or retained only by the intended recipient. If you have received this transmission in error, please notify the sender immediately and delete the transmission from your system. "

Hi Ralph 

Unfortunately we can't test something that is on your intranet server. Could it be a permissions issue?

I checked the Properties of the video file. The File Name is YAVAPAI.mp4 and the Item Type is MP4 Video. Is this naming correct for Storyline?

We have no restrictions on the file. Anyone who can get to the server it resides on can open the file. It plays in Windows Media with no problems.

Ralph Nichols
Trainer
Yavapai Gaming Agency
P.O. Box 10190
Prescott, AZ 86304
(928) 515-5146

"CONFIDENTIALITY NOTICE: This electronic mail transmission and any attachments are confidential and may be privileged. They should be read or retained only by the intended recipient. If you have received this transmission in error, please notify the sender immediately and delete the transmission from your system. "

Hi Ralph,

Are you able to download the file and insert it directly into your Storyline course? I know of an issue reported to our QA team in Storyline 2 where a double forward slash "//" becomes single forward slash "/" in Jump to URL/File trigger. That's still an open issue with the team in Storyline 2, and we continue to keep an eye on it to evaluate how many customers are impacted and what impact it has on courses. 

I can't remember which iteration it was but I did manage to load the file into the class but that really is not acceptable because the compressed file was 10.3gb still. That size file is too large for the LMS which has a 5mb limit.

Editing the video file to get it smaller would be pointless because to get it under 5mb would require eliminating almost everything from the file.

I am still stuck.

Ralph Nichols
Trainer
Yavapai Gaming Agency
P.O. Box 10190
Prescott, AZ 86304
(928) 515-5146

"CONFIDENTIALITY NOTICE: This electronic mail transmission and any attachments are confidential and may be privileged. They should be read or retained only by the intended recipient. If you have received this transmission in error, please notify the sender immediately and delete the transmission from your system. "

Hi Ralph,

I'd like our Support Engineers to weigh in here, so I've opened a case on your behalf. We want to help you get this sorted out as soon as possible!

Thanks, Alyssa.

I really need this solved.

Ralph Nichols
Trainer
Yavapai Gaming Agency
P.O. Box 10190
Prescott, AZ 86304
(928) 515-5146

"CONFIDENTIALITY NOTICE: This electronic mail transmission and any attachments are confidential and may be privileged. They should be read or retained only by the intended recipient. If you have received this transmission in error, please notify the sender immediately and delete the transmission from your system. "

I understand Ralph. 

Looks like Vevette is taking a look at your case and assisting you. Be sure to check for an e-mail from support@articulate.com.

It also looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.