The videos in two of my storyline 3 slides aren't playing all the way through. It's a large file with 10 screen recorded videos that I've exported, edited and imported again(1+min each). There are 30 slides in the storyline file. The previous slides play just fine, but not the last two. Audio is recorded separate and keeps playing as normal. I've tried:
previewing it multiple ways
publishing it
importing them to another new storyline file
file names are short and have no symbols
files are stored in my local C: drive and play just fine on their own
Figured it out! For anyone else who might have this issue, it's because I started the video part way through the audio but hadn't set the video to "play until end".
Hi there, I am having an issue which sounds like yours... I have quite large video files, only adding one file per storyline course... it appears to add just fine (its 25mins long), but when I preview and publish to Review, the course reduces to only 4 mins and chops the rest off... when you say /play until end' - where did you do this and how do I find this? I am also having the same issue in Rise. Again very large video files, only 1 in each. I just can't figure it! Thanks in advance. Anna
If you go to the timeline and right click over the video, a menu will pop up with the option "Play until end." There are a number of other useful options in there too, hopefully that helps!
Thank you for opening a support case with our engineers! I see you connected with my teammate Shiela, and you're checking to see if the original video is possibly corrupted.
Please reach out to Shiela through the case if you have any questions.
Hi there, thanks so much to Sheila for helping me out. I went to the source of the videos, and that person rectified the issue, so it looks like it was a set of corrupted video files, rather than something that was happening at upload stage.
Appreciate your time on this 😊
Thank you
Anna
Anna McHale
Digital Learning Designer
t:01925 730273
e:anna.mchale@homeinstead.co.uk w:
www.homeinstead.co.uk Each Home Instead franchise office is independently owned and operated. Home Instead Limited is a limited company registered in England with registered number 5564869 and VAT registered number 896 7943 39. Our registered office is at Unit 2, Walnut Tree Business Centre, Walnut Tree Farm, Lower Stretton, Warrington, Cheshire WA4 4PG. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. Although we operate an anti-virus scan, the recipient should ensure this e-mail and any attachments are actually virus free before opening them.
Thanks for sharing this, Anna, and I'm so happy Sheila was such a great help!
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Hi there! Thanks for this post, however, when I right click on the video file in the timeline, I do NOT get an option, "Play until end" (only "show until end."). I am using SL 3. Can someone help please? Thank you.
12 Replies
Figured it out! For anyone else who might have this issue, it's because I started the video part way through the audio but hadn't set the video to "play until end".
Yay! Glad you were able to get this figured out, Ava.
I appreciate you popping in to share with the community and welcome to E-Learning Heroes 😊
Hi there, I am having an issue which sounds like yours... I have quite large video files, only adding one file per storyline course... it appears to add just fine (its 25mins long), but when I preview and publish to Review, the course reduces to only 4 mins and chops the rest off... when you say /play until end' - where did you do this and how do I find this? I am also having the same issue in Rise. Again very large video files, only 1 in each. I just can't figure it! Thanks in advance. Anna
Hi Anna,
If you go to the timeline and right click over the video, a menu will pop up with the option "Play until end." There are a number of other useful options in there too, hopefully that helps!
Ava
Hi, Anna.
Thank you for opening a support case with our engineers! I see you connected with my teammate Shiela, and you're checking to see if the original video is possibly corrupted.
Please reach out to Shiela through the case if you have any questions.
Hi there, thanks so much to Sheila for helping me out. I went to the source of the videos, and that person rectified the issue, so it looks like it was a set of corrupted video files, rather than something that was happening at upload stage.
Appreciate your time on this 😊
Thank you
Anna
Anna McHale
Digital Learning Designer
t:01925 730273
e:anna.mchale@homeinstead.co.uk
w:
www.homeinstead.co.uk
Each Home Instead franchise office is independently owned and operated. Home Instead Limited is a limited company registered in England with registered number 5564869 and VAT registered number 896 7943 39. Our registered office is at Unit 2, Walnut Tree Business Centre, Walnut Tree Farm, Lower Stretton, Warrington, Cheshire WA4 4PG. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. Although we operate an anti-virus scan, the recipient should ensure this e-mail and any attachments are actually virus free before opening them.
Thanks for sharing this, Anna, and I'm so happy Sheila was such a great help!
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Hi there! Thanks for this post, however, when I right click on the video file in the timeline, I do NOT get an option, "Play until end" (only "show until end."). I am using SL 3. Can someone help please? Thank you.
Hi Erinn,
That is the correct option to choose. Here is an explanation on what it does.
This post was removed by the author
Hi Wilbert,
so to clarify, there is no 'play until end'?
Hi Erinn,
That is correct.
Great, thank you. I wanted to make sure so I didn't go hunting for a phathom option.