MP4 video error in LMS using Articulate 360

Hello:

  I created a course that the majority of it is an MP4 video.  For my player I have used Classic and Modern and still am having this issue.  The course was published using SCORM 1.2.  I am only using the seek bar due to the course needing to be locked, so there are not any video controls on the MP4 due to this.  When the course is in the LMS system and an end-user pauses the training and/or just closes the window, and goes back into the training they have started, they have to restart from the beginning, the course is not tracking the progress made by the end user.  Why?

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