Hi, Elizabeth: You published to web. Are you viewing published presentation on the web and not seeing the video? A lot of local restrictions on our computers cause us not to see videos.
Yes, i can see the video locally but when on our web server it does not show. This is the first time, i have had a problem with this as other mp4 videos work.
Thanks so much for the reply. It turned out to be a synchronization issue on our web servers. They are setup in four locations around the globe and on a failover system. I tried to access the video too soon after uploading. Now all is fine!
5 Replies
Hi, Elizabeth: You published to web. Are you viewing published presentation on the web and not seeing the video? A lot of local restrictions on our computers cause us not to see videos.
Yes, i can see the video locally but when on our web server it does not show. This is the first time, i have had a problem with this as other mp4 videos work.
Hi Elizabeth and welcome to Heroes!
If the video is not playing on your web server, I'd review the troubleshooting steps here - specifically the one associated with the mime types.
Thanks so much for the reply. It turned out to be a synchronization issue on our web servers. They are setup in four locations around the globe and on a failover system. I tried to access the video too soon after uploading. Now all is fine!
Ah, that would do it! Thanks for the update Elizabeth and please feel free to let us know if you need anything else.
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