MP4 video playback on older ipads
I have a module that has an mp4 video on the slide. I have set this up to play automatically, via a trigger, or when clicked/tapped.
The module is delivered specifically for the ipad, so uses the HTML5 output, and runs in Safari. We are unable to use the Articulate mobile player app, so everything runs from their LMS via the browser on the users' ipads.
Testing on ipad air and the video works perfectly, on either automatic playback settings, or by triggers. When viewing on an older ipad (ipad 2) the videos do not play at all. The client has a team of users using older generation ipads and is getting rather frustrated as to why their content isnt playing correctly on their ipads.
I seem to have exhausted everything I could think of, has anyone out there got any tips or advice that may solve this? The module is rather large, 227 slides in total so was wondering if this may have anything to do with it considering the lower spec of older ipads compared to the newer generation?
thanks very much