Multiple Audio tracks playing on a slide where there is only one track

Has anyone heard of this one? 

When I preview a scene, the second slide plays 2 audio tracks at the same time. There is only one audio track on the slide. 

When I preview the problem slide by itself, only the audio track that is supposed to be there plays. 

I have opened the wave file for editing and when I play it I only hear the one track. This is all very obvious partially because the 2 tracks are in two different languages, English and Dutch. Weird because this lesson should only have Dutch audio tracks. 

I would really appreciate knowing if anyone else has seen this and fixed it.

9 Replies
Ashley Terwilliger

Hi Ruth,

Keep us posted if you're still having difficulty and we can get you working directly with our Support team! 

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Yza Santiago

Hello. I've been experiencing the same. 

We have several Articulate modules playing multiple audio when there is only one track. We've tested the following: 

- uploaded in SCORM cloud and testing works fine

-checked in local server, works fine.

- checked in local pc, works fine

-uploaded in server online, works fine

-uploaded in 2 LMS, does not work fine. Please see video. 

Error calls on story_html5.html

 

Maybe you can help?