Fix broken or corrupted files

There appears to be something wrong with your 1.19 Results Slide. When I delete that slide, the project runs. I'm not sure what the problem is though. Maybe try deleting it and re-creating it?

Hi there! I was doing the same and I discovered that when I delete the question bank it works.
So now I'm doing that and I knind of "solved" it.  But I'm still curious, why did this happen?

I'm really not sure. Articulate Support may be able to give you an answer on that. Were you able to re-create the question bank and have the course still work properly?

Hi Eli! Sorry to hear that you had difficulty with this, but the 'why' when it comes to corruption is a difficult one to answer.

We do have some basic tips:

File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting).

Consider these preventative measures to protect your project files:

1) Save and publish projects on your local hard drive. Working on a network drive or external USB drive can cause erratic behavior due to latency.

2) Save incrementally. If your app has an AutoRecovery feature, take advantage of it. If not, save a new version of your project every hour or so with a new file name each time. If a file becomes corrupt, you'll still have a working version available.

3) Install Dropbox. Snapshots of changes in your local Dropbox folder are kept for 30 days. If a file is damaged or deleted, you can restore a previous snapshot: https://www.dropbox.com/help/11/en

4) Don't leave the app open and unattended for long periods of time. Some users have reported file corruption after leaving their apps open overnight. It's possible that a malware scan or disk backup could run because the machine is idle, making your app vulnerable to crashing.

Did adding in a new result slide or re-creating the question bank help you out?

Well, now it works. But I have no idea how to handle this project.
We are exporting this in HTML first, so all the gifs are broken and now the seekbar wont work.
So I'm loosing my mind.

Hi Eli,

I'm sorry this file is giving you so much trouble, and you've definitely come to the right place. It sounds like you've made some changes to your file and now all the gifs are broken and the seekbar won't work, is that correct?

Could you share the most recent version of your original (unpublished) file with our team by clicking here? Our Support Engineers will have a closer look at let you know what they find. They're rockstars, and you'll be in good hands!

Now is working again, No idea why.. But Sure! I'll send it to you

Glad to hear it's working again, Eli! If you run into any more trouble in the future, you know where to find us. 😁