My Images Disappeared

May 03, 2021

I created a Storyline 360 file last week, and all of my images were displaying properly in Storyline as I was creating the .story file. Today when I opened my file after I downloaded the latest update for Storyline, my images are not displaying on the slide.

I can still even see them on the thumbnails in the scenes. 

I have an item on the timeline called [filename.jpg] for each image.

I can click on the spot where the image used to display, and the area displays a square where the image was.

They do not display in Preview Mode as they did last week. Can anyone help me figure out how to get these images to work?

2 Replies
Mcgem Minoc

Hi Lauren,

Good day! About your inquiry, It seems that your image source files might have gotten corrupted. I understand that the filename is still showing in StoryLine's Timeline pane and it is still somehow selectable as shown in your attached screenshot.
I have yet to encounter this issue personally, But I did find a helpful article that might be related to what's happening on your project now. Check it out here Storyline: Create, Edit, and Publish Courses on Your Local Hard Drive.

From the Course Assets topic in the article, they cited examples of strange behavior that occurs when an asset is corrupt. One was if "The asset is blank, distorted, or unresponsive. For example, an image looks like an empty box, or a video refuses to play". The suggested workaround stated was to delete the asset from your course, copy the original asset to your local computer, then import it again.

Hope this helps. Cheers!


Leslie McKerchie

Hi Lauren,

Thanks for reaching out and sharing what you are experiencing with your project.

Mcgem has shared a great resource regarding working locally with your software, project files, and assets.

I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.