Until last week everything was working great. Today I want to continue working on my project editing voice and images and my preview function on articulate story line (first version) is not working.
Can anyone help? It is urgent as my project has a deadline.
Thanks for reaching out here. This is something that seemed to bubble up over night with a recent release of Flash player and our Support engineers are hard at work on this issue. We've got some updated documentation here and a workaround and we'll keep folks posted on any additional information once we've got information to share.
Thanks for continuing to follow up here and your patience while our team investigates this further. It seems to be an issue within the Adobe Flash update that is affecting more than just Articulate software per the bug report on Adobe's site. The current solution is to rollback the Flash player update and once we have additional information to share in regards to hearing back from Adobe or fixes within Articulate we'll be sure to update folks here and for any open cases associated with this issue.
I'm having the same problem. However, when I go to run the flashplayer 20 _0d0_228 winax.exe, it comes up with a screen telling me that a new version of flashplayer is available. It doesn't allow me to continue downloading the archived version does anyone have any suggestions, please?
See a similar thread - Preview not working in Storyline 2 - Staff member Ashley posted a link to an Adobe uninstaller. After uninstalling with the Adobe uninstaller I was finally able to load the previous version as noted in the link for the temporary fix..
This information from Ashley's post below:
If you go to the Adobe Site and download this uninstaller, you are then able to install and older version. Here is the link:
The problem is not uninstalling the updated version, but how to install the previous version The download files posted on the Articulate Storyline site, still take you back to the Adobe website, and the most recent updated version. Any ideas? Thanks.
I tried rolling back the Flash and experienced the same error message as Kathy. I also tried doing a full uninstall, deleted the registry files, and re-installed Storyline. That didn't work either. Storyline wants the newer version of the Flash player, but then I get the blank preview screen. The "workaround" I've been told is to publish my project each time I want to preview it. I hope this issue gets resolved ASAP.
The only solution to this, temporary is to just publish as as Jeff suggests. I too hope this gets resolved ASAP. Luckily this issue is happening over the holiday period.
I go through the Flash uninstall process which seems to work. But when I reinstall, I get the message that a later version is already installed. How do I locate these directories? I use parallels. Would the directories be on the Windows side?
Delete the following directories:
<home directory>/Library/Preferences/Macromedia/Flash\ Player <home directory>/Library/Caches/Adobe/Flash\ Player
Typed "Windows Update" into my search bar, and went to "Windows Update - Advanced Options"
Selected 'View your update history'
Selected 'Uninstall updates'
Found the Windows security update mentioned by Articulate Support (KB3132372) and uninstalled it
Restarted my computer
Ta da! :-) Hope that helps some of your frustration .. and may I say, while this is a potential show-stopper for Articulate, hopefully it will accelerate the need to become less dependent on Flash and shift towards HTML5 in full.
And, thanks to Articulate staff for being so present on these forums, it certainly makes it easy to recommend your product to others!
I appreciate all of your assistance as well Tim :)
Rajkumar - It sounds like your player may be auto-updating.
According to the Adobe Flash Player Guide, update options let the user specify whether Flash Player should display a notification when a new version is available, and how frequently to check for new versions. When installing the player on Windows the user selects which option they want: -Allow Adobe to install updates -Notify me to install updates -Never check for updates Choose "Notify me" to be able to decline an update to Flash Player as you reinstall the Player per our instructions above. Here is a link to that guide.
The same workaround stands and we will post any applicable updates to our documentation here and to this thread as well.
What version of Windows are you using? If you're using Windows 8 we're still waiting for additional information from Adobe/Windows in regards to this issue.
Publish still works which is definitely great news - we've also been told that Microsoft will push the fix to Windows 8 computers on Tuesday, January 12, 2016. So you'll want to check for updates that day, and if you're unsure how to check for updates we'll update this KB article once it goes live.
I'm using WIndows 8.1 and I had to disable IE in Windows Features (as the flash version is packaged as part of IE) then it would allow me to roll back flash version.
I actually have my windows updates set to download but NOT auto install but that flash update pushed through it's way through.
33 Replies
Hi Martha,
Thanks for reaching out here. This is something that seemed to bubble up over night with a recent release of Flash player and our Support engineers are hard at work on this issue. We've got some updated documentation here and a workaround and we'll keep folks posted on any additional information once we've got information to share.
I am having the same issue and also working on a project that needs to be completed. When can we expect this to be fixed?
Hi all,
Thanks for continuing to follow up here and your patience while our team investigates this further. It seems to be an issue within the Adobe Flash update that is affecting more than just Articulate software per the bug report on Adobe's site. The current solution is to rollback the Flash player update and once we have additional information to share in regards to hearing back from Adobe or fixes within Articulate we'll be sure to update folks here and for any open cases associated with this issue.
Hi all,
I'm having the same problem. However, when I go to run the flashplayer 20 _0d0_228 winax.exe, it comes up with a screen telling me that a new version of flashplayer is available. It doesn't allow me to continue downloading the archived version does anyone have any suggestions, please?
Hi all,
See a similar thread - Preview not working in Storyline 2 - Staff member Ashley posted a link to an Adobe uninstaller. After uninstalling with the Adobe uninstaller I was finally able to load the previous version as noted in the link for the temporary fix..
This information from Ashley's post below:
If you go to the Adobe Site and download this uninstaller, you are then able to install and older version. Here is the link:
https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main
Hi Roby,
The problem is not uninstalling the updated version, but how to install the previous version The download files posted on the Articulate Storyline site, still take you back to the Adobe website, and the most recent updated version. Any ideas? Thanks.
Hi Kathy!
Perhaps the details in this article will assist you in preventing your system from wanting to auto-update.
Hello,
I tried rolling back the Flash and experienced the same error message as Kathy. I also tried doing a full uninstall, deleted the registry files, and re-installed Storyline. That didn't work either. Storyline wants the newer version of the Flash player, but then I get the blank preview screen. The "workaround" I've been told is to publish my project each time I want to preview it. I hope this issue gets resolved ASAP.
The only solution to this, temporary is to just publish as as Jeff suggests. I too hope this gets resolved ASAP. Luckily this issue is happening over the holiday period.
Our team as well as Adobe are working to correct this. I do not have a timeline to provide, but when applicable - we will post an update here.
Thanks & happy new year to all!
Hello,
I go through the Flash uninstall process which seems to work. But when I reinstall, I get the message that a later version is already installed. How do I locate these directories? I use parallels. Would the directories be on the Windows side?
Delete the following directories:
<home directory>/Library/Preferences/Macromedia/Flash\ Player
<home directory>/Library/Caches/Adobe/Flash\ Player
Hi Kathy!
I did see another user mention in a similar thread the following:
If you go to the Adobe Site and download this uninstaller, you are then able to install and older version. Here is the link:
https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main
Will this be your permanent solution?
As per my conversation in a similar thread (found here):
As Leslie has pointed out on a number of threads, Articulate has provided a work-around (temporary I hope), but the documentation may need to be corrected (see below).
For me, the following has worked on my multiple devices/installs:
Win 7 (Enterprise)
Use the Articulate Support work-around (click here)
Win 10 (32-Bit)
- Tried following the Articulate Support work-around by searching for the Windows update and uninstalling - FAIL (it's not listed in the Programs)
- Tried the Win 7 solution (uninstall/reinstall - multiple versions/attempts) - FAIL
My Solution:
Ta da! :-) Hope that helps some of your frustration .. and may I say, while this is a potential show-stopper for Articulate, hopefully it will accelerate the need to become less dependent on Flash and shift towards HTML5 in full.
And, thanks to Articulate staff for being so present on these forums, it certainly makes it easy to recommend your product to others!
I had the same problem. Upgraded Windows 7 to 10 and Parallels 9 to 11 on my Mac. Preview worked normally until now. Preview doesn't work again. Odd.
I had the same issue couple of days ago, I tried uninstalling KB3132372. It started working.
Today, again the same issue occurs :-(. Any workaround.
I appreciate all of your assistance as well Tim :)
Rajkumar - It sounds like your player may be auto-updating.
According to the Adobe Flash Player Guide, update options let the user specify whether Flash Player should display a notification when a new version is available, and how frequently to check for new versions. When installing the player on Windows the user selects which option they want:
-Allow Adobe to install updates
-Notify me to install updates
-Never check for updates
Choose "Notify me" to be able to decline an update to Flash Player as you reinstall the Player per our instructions above. Here is a link to that guide.
The same workaround stands and we will post any applicable updates to our documentation here and to this thread as well.
Hi all,
Adobe and Microsoft released information that Windows 7, Vista and Windows 10 have been updated.
Install the latest Windows updates to resolve it.
We're waiting for additional information in regards to Windows 8.
Subscribing to this thread as I am having the same issue.
Issue resolved by following Ashley's instructions, thanks :-)
Hi Mark,
What version of Windows are you using? If you're using Windows 8 we're still waiting for additional information from Adobe/Windows in regards to this issue.
Yes I am in Windows 8. Luckily I can still see it if I publish.
Was relieved to find it wasn't my project that was corrupted!
Hi Mark,
Publish still works which is definitely great news - we've also been told that Microsoft will push the fix to Windows 8 computers on Tuesday, January 12, 2016. So you'll want to check for updates that day, and if you're unsure how to check for updates we'll update this KB article once it goes live.
Hi Mark
I'm using WIndows 8.1 and I had to disable IE in Windows Features (as the flash version is packaged as part of IE) then it would allow me to roll back flash version.
I actually have my windows updates set to download but NOT auto install but that flash update pushed through it's way through.
This discussion is closed. You can start a new discussion or contact Articulate Support.