Preview is not working on Storyline

Dec 29, 2015

Until last week everything was working great. Today I want to continue working on my project editing voice and images and my preview function on articulate story line (first version) is not working.

Can anyone help? It is urgent as my project has a deadline.

33 Replies
Ashley Terwilliger-Pollard

Hi Mark,

We're keeping an eye on it (read: I keep checking for updates and restarting my Windows 8 machine!) but from what I've heard from some of our Developers is Microsoft/Windows typically does their patches later in the day - typically no earlier than 11 am PST. I know, you'd think when they say "Tuesday" it would be the start of Tuesday... 

Anyway - we're watching it like hawks - I'm in the same boat too and accidently let the update happen and don't want to remove it with only (less than) a day to go! So in the meantime, I'm just publishing and testing it at Tempshare. Not ideal but easy enough for me personally. 

Ashley Terwilliger-Pollard

Hi all,

We don't have it officially documented yet - but I just installed the Windows 8 updates myself and after rebooting my system, everything seems to be previewing and working normally. This article will be updated later today if you need to follow those steps to go through the update process.  (article is within Storyline, but same steps will apply for Storyline 1 and Studio '13 in regards to Windows updates).  

Ashley Terwilliger-Pollard

Ah, good distinction Mark - I just went with all the updates to ensure it covered everything. Thanks for sharing that piece here. Do you remember what the update was title or the name associated with it? One of our team members shared that it was listed as KB3133431for him. The same update number was associated with Windows 10 and Windows 8.1 on his set up. 

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