I have 4 online trainings built in Storyline. At the end of each test the participant must click on "Complete Course" in the navigation bar on the left side of the screen. Some of our participants cannot find this navigation bar. They have sent me screen shots and it is just not there. Has anybody run into this same problem?
Hm, I'm trying to think of what this would be in terms of the Storyline player. Did you add the exit course trigger to your player? If not, have you looked into settings on your LMS to see if it's something you set there? You may want to share some screenshots as Tracy mentioned so that we can point you in the right direction.
I have attached a screen shot of what the screen should look like with the navigation bar at the far left. But sometimes, on some people's computers it does not show up. I had it happen on my own computer once. Sorry no screen shots of it missing.
do the other two links Next Activity and Pause Course in that section appear? Should the Complete Course link always appear or only when the user gets to a certain point in the module?
Those links look to be outside the Storyline player and therefore a part of your LMS. Have you reached out to your LMS team to see if they had any thoughts on why they may not be displaying for some users? It may be helpful to share the name of the LMS you're using here so that other users who utilize the same can weigh in with their advice or thoughts.
This might be it Ashley
Here is what my player looks like
I don’t see any place to add an exit course trigger here. But I do see it as a choice for my last slide. Do I need to add it somewhere?
Jody
[cid:image001.png@01CFFD99.A5965470]
When replying to a thread via email you're unable to attach an image or document for us to look at. Can you share it again here?
The player exit course trigger is one you're welcome to include either as a part of a button on your final slide or within the Storyline player set up as described here - you can add it as another tab and assign the trigger to it to exit the course. . It's not necessary to include it though, and depending on where you're hosting your course it may not work as expected.
I'm still not seeing the screenshot here? Are you using the add attachment button or using the "insert image" to include it within the body of the thread? The later you should see an image appear immediately within the reply - and the attachment would showcase the attachment name just before uploading.
What type of file is it that you're trying to attach? You should be able to add any Articulate file types, PDFs, jpgs, pngs, doc, etc. files...maybe try to insert it into a .story slide as an image and then share that here? If this is still the image regarding navigation I'd also suggest connecting with your LMS team - as that initial image did not appear to be associated with the Storyline player. If you're looking to share the Storyline player image - and you can't load it up in the forums you can also send it to me here.
Thank you. I was using my SnipIt tool and pasting it into a Word document, then trying to attach the word document. I will pursue this with my LMS further and see if they can help me out. I appreciate all of your help.
Jody
No problem Jody and sorry we weren't able to assist with that particular issue. The Word doc should be able to attach to the forums using the "add attachment" button at the bottom of the reply window. If you were trying to use the "insert image" icon at the top of the reply window, you wouldn't be able to use the Word doc there.
16 Replies
Can you share the screen shots here? What they should see and what they are seeing?
Hi Jody,
Hm, I'm trying to think of what this would be in terms of the Storyline player. Did you add the exit course trigger to your player? If not, have you looked into settings on your LMS to see if it's something you set there? You may want to share some screenshots as Tracy mentioned so that we can point you in the right direction.
I'm afraid I cannot find one.
I have attached a screen shot of what the screen should look like with the navigation bar at the far left. But sometimes, on some people's computers it does not show up. I had it happen on my own computer once. Sorry no screen shots of it missing.
Hi Jody
do the other two links Next Activity and Pause Course in that section appear? Should the Complete Course link always appear or only when the user gets to a certain point in the module?
Hi Jody,
Those links look to be outside the Storyline player and therefore a part of your LMS. Have you reached out to your LMS team to see if they had any thoughts on why they may not be displaying for some users? It may be helpful to share the name of the LMS you're using here so that other users who utilize the same can weigh in with their advice or thoughts.
My LMS is Avatar, aka Generation Ready. Thanks for your responses!
No, the entire navigation bar goes missing. Yes, those links should always appear.
This might be it Ashley
Here is what my player looks like
I don’t see any place to add an exit course trigger here. But I do see it as a choice for my last slide. Do I need to add it somewhere?
Jody
[cid:image001.png@01CFFD99.A5965470]
Hi Jody,
When replying to a thread via email you're unable to attach an image or document for us to look at. Can you share it again here?
The player exit course trigger is one you're welcome to include either as a part of a button on your final slide or within the Storyline player set up as described here - you can add it as another tab and assign the trigger to it to exit the course. . It's not necessary to include it though, and depending on where you're hosting your course it may not work as expected.
Sorry - screenshot is attached.
Hi Jody,
I'm still not seeing the screenshot here? Are you using the add attachment button or using the "insert image" to include it within the body of the thread? The later you should see an image appear immediately within the reply - and the attachment would showcase the attachment name just before uploading.
Can you see it now? I used the "Attach File" button.
Jody
Hi Jody,
Unfortunately, I'm still not seeing it...
What type of file is it that you're trying to attach? You should be able to add any Articulate file types, PDFs, jpgs, pngs, doc, etc. files...maybe try to insert it into a .story slide as an image and then share that here? If this is still the image regarding navigation I'd also suggest connecting with your LMS team - as that initial image did not appear to be associated with the Storyline player. If you're looking to share the Storyline player image - and you can't load it up in the forums you can also send it to me here.
Thank you. I was using my SnipIt tool and pasting it into a Word document, then trying to attach the word document. I will pursue this with my LMS further and see if they can help me out. I appreciate all of your help.
Jody
No problem Jody and sorry we weren't able to assist with that particular issue. The Word doc should be able to attach to the forums using the "add attachment" button at the bottom of the reply window. If you were trying to use the "insert image" icon at the top of the reply window, you wouldn't be able to use the Word doc there.
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