Looking for insight as to why Storyline 360 keeps sending me an error report when I try to remove a condition from a trigger on an existing course? It happens every single time and sometimes closes me out of Storyline altogether.
Thanks for reaching out and I'm sorry to hear that you're experiencing this issue! I'm happy to help troubleshoot and have a few clarifying questions to start.
Can you please share what the error message says or upload a screenshot?
Are you working from your local drive? Working from a network drive can cause erratic behavior.
Is this happening with one specific project file or multiple files?
If the issue persists, you can try to repair Storyline. If you need additional assistance, please let us know here or privately in a support case so we can investigate further!
I've uninstalled/reinstalled 360. I've tried to rebuild the slide. I've attempted to modify or add triggers to other Storyline files, and I get the same Error Report. A colleague was able to make the change on his machine without issue. Sometimes it closes Storyline altogether.
I expect it to be something about the build on my PC, but would appreciate any help you might have to offer.
I understand how frustrating this can be and it seems like you've done a great amount of troubleshooting on your own. I'd like to connect you with one of our Support Engineers, but first, can you please confirm that you're using the most up-to-date version of Storyline? We're currently on build 3.75.30269.0.
To update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here! If the issue persists, please let me know or open a support case so we can investigate further.
Also, just a quick note that replying via email includes your signature here so you are welcome to edit the post and remove that information if you wish!
Unfortunately, we're locked down from making software updates outside of our firewall. And I suspect that it's more a laptop configuration issue for which I've opened a ticket with our internal help desk.
If we can't resolve internally, I'll open a support case.
Thanks for letting us know! I see you're working with our colleague Cleo within your support case. They will be in touch shortly via email. You're in great hands!
We'll continue the conversation over in your support case!
6 Replies
Hi Marcia,
Thanks for reaching out and I'm sorry to hear that you're experiencing this issue! I'm happy to help troubleshoot and have a few clarifying questions to start.
If the issue persists, you can try to repair Storyline. If you need additional assistance, please let us know here or privately in a support case so we can investigate further!
Hello, and thank you for your response.
As I attempt to add or modify triggers on any Storyline file, I'm getting this Error Report message:
[cid:image001.png@01D9721C.02435C40]
I've uninstalled/reinstalled 360.
I've tried to rebuild the slide.
I've attempted to modify or add triggers to other Storyline files, and I get the same Error Report.
A colleague was able to make the change on his machine without issue.
Sometimes it closes Storyline altogether.
I expect it to be something about the build on my PC, but would appreciate any help you might have to offer.
Thank you!
Marcia
Hi, Marcia!
I understand how frustrating this can be and it seems like you've done a great amount of troubleshooting on your own. I'd like to connect you with one of our Support Engineers, but first, can you please confirm that you're using the most up-to-date version of Storyline? We're currently on build 3.75.30269.0.
To update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here! If the issue persists, please let me know or open a support case so we can investigate further.
Also, just a quick note that replying via email includes your signature here so you are welcome to edit the post and remove that information if you wish!
Kelly, thanks again for your reply.
Unfortunately, we're locked down from making software updates outside of our firewall. And I suspect that it's more a laptop configuration issue for which I've opened a ticket with our internal help desk.
If we can't resolve internally, I'll open a support case.
Thank you!
Marcia
Kelly, I've opened a support ticket. Seems when I run a Diagnostic, it appears to not be syncing with 360.
Hi Marcia,
Thanks for letting us know! I see you're working with our colleague Cleo within your support case. They will be in touch shortly via email. You're in great hands!
We'll continue the conversation over in your support case!
Have a great afternoon!