new 360 purchase giving me a "corrupt" file error.

Mar 30, 2017

Why do we get this on a new install. The file I am trying to open was created during the trial period yesterday.

1 Reply
Alyssa Gomez

Sorry you've run into this, David! Let's see if we can get you sorted out. Did you install Articulate 360 to your local hard drive, and is the file also stored there? 

If so, try opening a new Storyline file and importing the slides from the original file there. And if that doesn't work, shoot your file over to our Support Engineers by clicking here, and they'll take a closer look at it. They're available 24/7 to help get you back up and running again!

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