Hi Support - after updating today, I find Storyline unusable. Help!
I cant save as. I cant add a new page. I tried to change the player - it seems a lot of drop down menus are broken. Menus appear broken on the wrong screen.
Hopefully you can roll it back or fix it over easter because I cant use this programme as it is..
Thanks so much for reaching out and sharing screenshots of what you are experiencing. I'm sorry to hear you're running into an issue with Storyline 360 displaying properly. I understand your frustration!
As a troubleshooting step, let us first try a repair of your Storyline 360 installation to see if this helps. Here's how:
Please let me know if a repair resolves the issue. If you are still having difficulty, we'd be happy to have our talented Support Engineer Staff take a closer look at your Storyline 360 software setup within a support case.
3 Replies
Half of this menu is missing
Hi Adam,
Thanks so much for reaching out and sharing screenshots of what you are experiencing. I'm sorry to hear you're running into an issue with Storyline 360 displaying properly. I understand your frustration!
As a troubleshooting step, let us first try a repair of your Storyline 360 installation to see if this helps. Here's how:
Additionally, please double-check that your machine and setup are compatible with our System Preferences for Authoring Courses.
Please let me know if a repair resolves the issue. If you are still having difficulty, we'd be happy to have our talented Support Engineer Staff take a closer look at your Storyline 360 software setup within a support case.
Hello, thanks for your reply.
A reboot / reinstall seems to have helped. I'm finishing now for easter, so will see late next week if any further problems persist
Thanks
Adam