Ever since I was forced to download the new version of Storyline 360 on Monday (4-6-20), I've had problems with it crashing on me. So I installed the newer version of Storyline 360 on Tuesday (4-7-20) and it's just as unstable. I go to save the file and it says that it unexpectedly had to shut down, or something to that effect.
It's awful that you force users to install a newer version when it's unstable. This is affecting my productivity and I'm under immense deadlines right now.
I didn't realize that you can go back to a previous version? In fact, I would NOT have updated but Storyline 360 would not launch until I logged in so I thought updating was necessary? Ho do I go back to a previous version? Please advise!
Thanks for contacting us to share the difficulty you've experienced in the last couple of updates.
How can you install a previous version?
You can install a previous version of Storyline 360 with the following steps:
Hover over the Storyline 360 app in the Articulate 360 Desktop Application
Click Other Versions from the drop-down menu.
Click Install on the version number you would like to install.
In addition, I wanted to address the other items you mentioned:
Is installing an update necessary?
While we certainly advise staying up-to-date to take advantage of the latest features and fixes, you can still open and use the software without updating:
Why are the newest versions of Storyline 360 crashing on me?
I'm not sure why you are experiencing this behavior, but that's not expected. I've opened a support case on your behalf with the information you've shared here so that you can work 1:1 with a support engineer. You should be hearing from someone soon.
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Thanks for the update, Ron. I'll add this to your support case as well.
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Sometimes i cant even get articulate app to sign in...its becomming a real problem and seems to be getting worse. For the price, you would expect this product to be absolutely stable
Hi there, I experience crashing of Storyline 360 since thre month now on my HP Zbooks. One had Windows 10 and Storyline - newest version - crashed when I opened the player settings.
So I sadly stopped using Storyline on that machine and changed all my project files to anolder machine.
Now, on my older Zbook, its still windows 8.1 I experience crashes first time today. I get very frustrated now. Even the newest Update doesnt change that. It will crash after some actions within one minute or so.
My teammates and I have been experiencing a lot of issues with Articulate lately. There hasn't been one course in the 6 weeks that we have worked on for which we have not experienced technical issues.
The system will suddenly crash. It won't allow us to save or preview. We suddenly are unable to publish or open the file. We've been thinking that we needed the newest upgrade as often it would resolve the issue but it has become incessant. I will recommend my teammates to go back to the March version.
Sudden roadblocks like those sound frustrating. You and your team are not alone in this, and I'm glad you reached out!
I'm going to share these details with our Support Engineers so we can determine what's happening. Since you have a Teams subscription, you'll get access to priority support, so look out for our team's email shortly!
Hello, I just downloaded 360 last week and have been loving it, but this morning it just shut down without warning and I lost about 0 minutes of work (but the file is fine.)
I am working on a local drive. It's a new installation, so wouldn't think it would need a repair. The issues have not recurred in the past 3 days, so I'm standing by.
18 Replies
Hi Ron,
I feel your pain. I went back to a previous version, March 3, 2020. I'm having better luck there. See the attached image.
Cheers,
Julie
I didn't realize that you can go back to a previous version? In fact, I would NOT have updated but Storyline 360 would not launch until I logged in so I thought updating was necessary? Ho do I go back to a previous version? Please advise!
I see how you did that! Thanks for the tip!
Your welcome! You do not need to update. In fact, I often do not update when I'm up against a deadline.
Hi Ron,
Thanks for contacting us to share the difficulty you've experienced in the last couple of updates.
How can you install a previous version?
You can install a previous version of Storyline 360 with the following steps:
In addition, I wanted to address the other items you mentioned:
Is installing an update necessary?
While we certainly advise staying up-to-date to take advantage of the latest features and fixes, you can still open and use the software without updating:
Why are the newest versions of Storyline 360 crashing on me?
I'm not sure why you are experiencing this behavior, but that's not expected. I've opened a support case on your behalf with the information you've shared here so that you can work 1:1 with a support engineer. You should be hearing from someone soon.
I reinstalled the March version and no longer seem to be experiencing the issues.
Thanks,
Ron Conforti
Instructional Designer
T (724) 741-8052
M (724) 989-0839
ronald.conforti@omnicell.com
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Confidentiality Notice: This electronic message contains information from Omnicell, Inc., and/or its affiliates, which may contain confidential information, and it is for the sole use of the intended recipient and is protected by all applicable laws relating to confidentiality and/or privacy. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of or reliance upon the content of this information is prohibited. If you have received this communication in error, please notify us immediately by email to the sender or by telephone and delete the original message.
Thanks for the update, Ron. I'll add this to your support case as well.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Sometimes i cant even get articulate app to sign in...its becomming a real problem and seems to be getting worse. For the price, you would expect this product to be absolutely stable
Hi Simon and welcome to E-Learning Heroes,
I agree that we want the software to be stable. I appreciate you contacting us and sharing that you're running into sign-in trouble.
Are you seeing an error when this happens?
The users above mentioned having issues with the software crashing, so it sounds like you're experiencing a different issue.
Hi there, I experience crashing of Storyline 360 since thre month now on my HP Zbooks. One had Windows 10 and Storyline - newest version - crashed when I opened the player settings.
So I sadly stopped using Storyline on that machine and changed all my project files to anolder machine.
Now, on my older Zbook, its still windows 8.1 I experience crashes first time today. I get very frustrated now. Even the newest Update doesnt change that. It will crash after some actions within one minute or so.
This is the report:
Problemsignatur:
Problemereignisname: CLR20r3
Problemsignatur 01: Storyline.exe
Problemsignatur 02: 3.41.22450.0
Problemsignatur 03: 5eeaa20e
Problemsignatur 04: Articulate.Drawing
Problemsignatur 05: 6.41.22450.0
Problemsignatur 06: 5eeaa1f2
Problemsignatur 07: c7
Problemsignatur 08: fc
Problemsignatur 09: System.ComponentModel.Win32
Betriebsystemversion: 6.3.9600.2.0.0.256.48
Gebietsschema-ID: 2055
Zusatzinformation 1: de17
Zusatzinformation 2: de178c87a7a12dcc1d9903908fcc588f
Zusatzinformation 3: 4e12
Zusatzinformation 4: 4e1277a2dd55b3b50e00638a6a8eca8f
I have a deadline of a big project next week. Please help.
Try reverting back to the March version of the software.
Thanks, Ron
Hi Mat,
Thank you for contacting us and sharing the issue you're running into with your software.
I've opened a support case on your behalf so that you can work directly with a support engineer. You should be hearing from someone soon.
My teammates and I have been experiencing a lot of issues with Articulate lately. There hasn't been one course in the 6 weeks that we have worked on for which we have not experienced technical issues.
The system will suddenly crash. It won't allow us to save or preview. We suddenly are unable to publish or open the file. We've been thinking that we needed the newest upgrade as often it would resolve the issue but it has become incessant. I will recommend my teammates to go back to the March version.
Hi Nancy,
Sudden roadblocks like those sound frustrating. You and your team are not alone in this, and I'm glad you reached out!
I'm going to share these details with our Support Engineers so we can determine what's happening. Since you have a Teams subscription, you'll get access to priority support, so look out for our team's email shortly!
Hello, I just downloaded 360 last week and have been loving it, but this morning it just shut down without warning and I lost about 0 minutes of work (but the file is fine.)
That was supposed to say 10 minutes of work. Now Storyline completely locked up and I had to go into Task Manager to end it.
I am working on a local drive. It's a new installation, so wouldn't think it would need a repair. The issues have not recurred in the past 3 days, so I'm standing by.