Next button hangs for one slide

Hi James

any chance you could strip the file down to the first 6-8 slides so its not so big to download/upload.

Are you setting the trigger on the next button to jump to the scene or to the first slide in the scene? 

Wendy,

I'm sorry I didn't think of that last night (it was very late).  I will try to get a stripped down version posted as soon as I can.  Thank you for pointing that out.  :-)

Nancy,

I have had the triggers set both ways... and neither one worked.  By the way, is there a best practices method for jumping to the next scene?  If there is I would like to know.  Still relatively new to Storyline.  :-)

One thought.  There is another learning module posted in Canvas that works fine.  I have compared all of the files between that module and the one that isn't working and can find no differences.  Is it possible that the other one works because it was created in Storyline 1 and the one not working was created in Storyline 2?  Maybe a bug with 2 not working well in Canvas?

Thank you VERY much for your replies... I am on team of people trying to get these modules up for the UF School of Medicine and things are going down hill quick.

Hi, James -- I see that Nancy and Wendy are assisting you here, but I wanted to stop in and welcome you to the community! I would also be happy to take a look at the pared-down version of your file when you are able to share it. :)

Hi James,

If it's just not working in Canvas but all works normally when testing locally - have you also looked at testing at SCORM Cloud? 

Thank you all very much!!

We are being assisted by Articulate at this time.  They were able to run the Storyline file just fine in one of their LMS's that they use.... unsure if it was Canvas or not..... They could not see anything wrong with how the file was published.   So we are still trouble shooting.  :-(

I will update if we find out what the problem is.  It could be the Canvas build UF is using, or it could that something isn't turned on in Canvas at UF.  Our IT department is just getting the whole university up and running with Canvas as they just made the switch from their old LMS.

Sincerely,

James

Thanks James for the update - and if our team was able to test in another LMS I suspect it was SCORM Cloud. Please keep us posted on what you're able to determine with Canvas, as I suspect there are other users who are working in Canvas and could benefit from the thoughts. 

Thank you for your reply!

Did a little digging and found that Storyline 2 is generating java script errors.  I do not know enough about java scripting to understand why the errors occur, but I see that Instructure is trying access files from an Amazon Cloud service and the UF LMS is not going to allow it.

Here are the errors occurring when Storyline freezes:

 instructure-uploads.s3. amazonaws.com/account_ 10160000000002010/attachments/ …hment%3B%20filename%3D%22lms. js%22%3B%20filename%2A%3DUTF- 8%27%27lms.js:28 Uncaught SecurityError: Blocked a frame with origin "https://cluster30-files. instructure.com" from accessing a frame with origin "https://ufl.instructure.com". Protocols, domains, and ports must match.

lms.js?AWSAccessKeyId= AKIAJFNFXH2V2O7RPCAA&Expires= 1438694062&Signature= jDjxxu4DWnSjjvtpaqmDk1jvK0I…: 28 Uncaught SecurityError: Blocked a frame with origin "https://cluster30-files. instructure.com" from accessing a frame with origin "https://ufl.instructure.com". Protocols, domains, and ports must match

Can anyone figure out what Storyline is trying to do that Canvas won't allow?

Thank you all!

James

Hi, James, and thank you for sharing your findings. Hopefully, other Canvas users and community members will be able to shed a little light to assist you further. 

Well,

Got it mostly figured out.

When using Canvas equipped with SCORM, you cannot load Storyline files into your course without loading your files into the SCORM folder as a SCORM Package.  Even if it is not a graded assignment.... this I did not know until reading through volumes of info on the Canvas website and other discussion forums.... seems like you should be able to load up a Storyline file that is for training only and not graded directly into your course site files, but this is not so.

I even tried publishing only for web with Storyline and Canvas still didn't like that.

At any rate, thank you all for responding.   Hopefully someone who might be having the same problem will stumble upon this thread.

Oh, and by the way, the java script errors were all from SCORM trying to access files that weren't there because I didn't load them in the right place!  :-)  User error on that one.

James

Thanks James for the update and I'm glad you were able to figure out a portion of it. Keep us posted if you figure out a way to upload it as likely others are struggling with the same questions.