Any ideas as to why the audio won't play when previewing content? Its making it really difficult to time the animation of objects. I've never experienced this before. The audio on my system is fine -- tried restarting the software and PC...no luck. Any ideas? Thanks!
Hi Mark! Thanks for sharing your solution with the community. All of my audio opens at the same 'level', so I'm not sure that this is happening across the board.
Perhaps this setting is controlling this due to your using Cisco Jabber?
i'm experiencing the same issue. No audio when in preview mode (this is try of audio only clips, and video), but as soon as the file is published, audio is fine.
The flash audio test played fine. It's across the board on all projects. It would be great if we could get the results of the support case were posted here.
Hi there I am having the same problem too - a video recorded on the webcam doesn't play any sound, either in preview or as published. What do I need to do to fix this?
I'm not sure if Cory is still subscribed here, but we would be glad to assist you. As you can see from the conversation here, every issue has been specific to the user. In Cory's case his driver was out of date. It may be best if you work directly with our team here as well.
Any update to this issue? I have a base slide with mutiple layers. Each layer has an audio track. Layers are set to show when the timeline of each previous layer ends.
When I use the preview mode inside the SL editor (i.e. the "play" arrow in the toolbar below the timeline), there is different behavior on the base slide and the layers: Base slide preview: playhead moves, audio track plays Layers preview: playhead moves, audio track is NOT audible (makes it difficult to time the animations)
If I click Preview in the upper toolbar, everything works correctly and previews with full audio.
I have updated my sound drivers, rebooted the PC, closed and re-opened SL. I am working on my local hard drive. Any other suggestions?
Sorry to hear that you've run into an issue. Are you using Storyline 2?
We do have a known issue of the audio on a slide layer not previewing when using the play button on the timeline panel if you have the layer set to 'hide objects on base layer'.
Does that sound like what you are seeing as well?
I will add you to the report as we track user impact if so.
Hi. I restarted the computer for about the 12th time, and it worked. I have no explanation other than to figure that Moss and Roy on "The IT Crowd" are geniuses. "Have you tried turning it off and back on again?" :) Meanwhile, however, my situation with Replay remains unchanged (no video).
Yay, glad you got the first issue sorted! Can you tell me more about what's going on in Replay? If you can share some screenshots, that would be helpful, too!
I see this is an old thread so I'm not sure if a resolution for this issue has been found yet. I'm working in storyline 2 and on one slide I have two layers: on the base layer there is a button that opens up a secondary layer that has an audio file. When I hide certain elements on the base layer, the audio doesn't play on my secondary layer in preview mode. The objects are random ones that have no correlation to the audio on the secondary layer. However, when certain ones are hidden on the base layer there is an issue with the audio playing Correctly. Has anyone else experienced this issue?
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Thanks for the update Mark. I see where you have submitted your ticket and are working with Miker.
For anyone experiencing a loss of audio during Preview, look first at your Mixer volume settings using these steps:
The secret is to make sure you are opening the Mixer while in the Preview window. Outside of Preview, the Mixer may not show SL under Applications.
Hi Mark! Thanks for sharing your solution with the community. All of my audio opens at the same 'level', so I'm not sure that this is happening across the board.
Perhaps this setting is controlling this due to your using Cisco Jabber?
Hi there I am having the same problem too - a video recorded on the webcam doesn't play any sound, either in preview or as published. What do I need to do to fix this?
Hi Lindsay!
I'm not sure if Cory is still subscribed here, but we would be glad to assist you. As you can see from the conversation here, every issue has been specific to the user. In Cory's case his driver was out of date. It may be best if you work directly with our team here as well.
thanks Leslie, I've contacted them
Oh, thanks for the update Lindsay! I do see your case (00727171) and you should be hearing from someone soon. I'll follow along as well.
Hi Lindsay! I popped in to check on your case this morning and see where you are working with Victor.
Any update to this issue?
I have a base slide with mutiple layers. Each layer has an audio track. Layers are set to show when the timeline of each previous layer ends.
When I use the preview mode inside the SL editor (i.e. the "play" arrow in the toolbar below the timeline), there is different behavior on the base slide and the layers:
Base slide preview: playhead moves, audio track plays
Layers preview: playhead moves, audio track is NOT audible (makes it difficult to time the animations)
If I click Preview in the upper toolbar, everything works correctly and previews with full audio.
I have updated my sound drivers, rebooted the PC, closed and re-opened SL. I am working on my local hard drive. Any other suggestions?
Hey Debbie!
Sorry to hear that you've run into an issue. Are you using Storyline 2?
We do have a known issue of the audio on a slide layer not previewing when using the play button on the timeline panel if you have the layer set to 'hide objects on base layer'.
Does that sound like what you are seeing as well?
I will add you to the report as we track user impact if so.
Oh, no. This is happening to me as well, and I have some very intricate work to do, this weekend, away from any help from IT. What a huge drag.
Hi there, Darcy. I hope your weekend otherwise went ok.
Are you seeing what Leslie described in her last post? I just want to confirm so I can update our report with the impact it has on you as well.
Hi. I restarted the computer for about the 12th time, and it worked. I have no explanation other than to figure that Moss and Roy on "The IT Crowd" are geniuses.
"Have you tried turning it off and back on again?" :)
Meanwhile, however, my situation with Replay remains unchanged (no video).
Hi Darcy,
Yay, glad you got the first issue sorted! Can you tell me more about what's going on in Replay? If you can share some screenshots, that would be helpful, too!
I see this is an old thread so I'm not sure if a resolution for this issue has been found yet. I'm working in storyline 2 and on one slide I have two layers: on the base layer there is a button that opens up a secondary layer that has an audio file. When I hide certain elements on the base layer, the audio doesn't play on my secondary layer in preview mode. The objects are random ones that have no correlation to the audio on the secondary layer. However, when certain ones are hidden on the base layer there is an issue with the audio playing Correctly. Has anyone else experienced this issue?
I have not myself. Perhaps post a copy of the source file so we can see if we can duplicate the issues on another computer?
Hey Barrett,
I'd agree with Cory here. If you can share a sample file that displays the problem, that will help us nail down the bug (if there is one!).
Keep us posted!
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