No Audio on iPads for LMS course
Jul 12, 2016
The problem I'm having stems from the fact that I don't yet have an iPad or other iDevice to test these things on and the client who is experiencing issues is experiencing them on iPads and iPhones so I really hope you guys can help point me in the right direction and guide me to a solution!
They are accessing courses through our moodle-based LMS, and need to be able to track completion so they are not using the AMP, but only Safari. They can see the courses but NO audio. I've written to them asking if they can provide the versions of iOS that this is happening in. One of my colleagues who has an iPhone had the same problem when she logged in to test it. She lives in another states so I can't witness it in action.
I've found lots of other forum threads about similar scenarios, but they're all pretty old. One's solution was that the audio settings on the iDevice were getting turned off, but we can confirm that they can hear other audio coming from other apps and websites.
Any insight into what could be causing this lack of audio and how we can fix it ASAP for our client? Thank you!!!!!!