I have a problem that appeared after starting the course on the platform.
If the student stops the test halfway after returning to it, sometimes the prev / next buttons are not available in the slides they passed. Sometimes the buttons are on the first two slides and not on the third. After clicking on the slide, the answer from the "try again" layer is shown. Hotspot1 seems to be inactive.
I hope that I managed to explain what is going on.
I'm sorry that I don't have an exact timeline to share at the moment, but I see that John Carlo is testing away to get to the bottom of this! As soon as he has some info to share, you'll be the first to know!
If you need to follow up, feel free to reach out to him in your case, so we have all that communication in one spot!
4 Replies
Hi, Ireneusz, and welcome to E-Learning Heroes! ✨
Thank you for opening a case with our support engineers! I see you're working with my teammate John Carlo, so you're in great hands!
Please reach out to John Carlo through the case if you have additional questions.
Hi
Thank you for your message. I have no questions at the moment. I am looking forward to solving the problem.
Regards
Hi
Is it possible to define a date for the correction of the problem?
Regards
Hello Ireneusz!
I'm sorry that I don't have an exact timeline to share at the moment, but I see that John Carlo is testing away to get to the bottom of this! As soon as he has some info to share, you'll be the first to know!
If you need to follow up, feel free to reach out to him in your case, so we have all that communication in one spot!