No complete - do you think it's the ligtbox slides?

I'm having trouble getting a complete on my course.  I'm using number of slides viewed to get a complete.

I have allowed for a couple of slides that the user doesn't have to see (zooming pf pictures) but I use a lot of other lightbox slides they are required to view before moving on. So it should be 176 out of 179 for example.

Do you think the lightbox slides aren't tracked? Should I just count the main slides?

10 Replies
Peter Anderson

Hi Jacinta, 

Lightbox slides should be considered for tracking purposes. Would you mind testing your course in SCORM Cloud to help us determine if the issue is Articulate related or if it's on your LMS's side? If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. The articles here and here may also help clear up common LMS issues.

Jacinta Penn

Hi Peter

Can you clarify what you mean by Lightboxes should be considered?  Do you mean, yes they are usually tracked, or no they are not?

I assumed Lightbox slides weren't being tracked and have found a work around for now anyway. I counted just the number of main slides, since there are conditions which mean every lightbox slide will be visited anyway. That worked and it is now showing complete.

Jacinta Penn

I thought I'd come back and post the final solution. We changed each slide to Resume saved state, used Scorm 2004 and only counted the main slides (not the lightbox slides).  After that everything worked perfectly, resumed at the right point, completed properly etc, both on pc and ipad.