I lost my vertical guide lines and i can't have a new one! Tried double-click on rullers but nothing, zoomed to 10% but i don't see anything and the option is disabled:
I've done some testing in Storyline 3, Update 6, where I see the same behavior. I'm going to share this with our team so that we can verify this is a bug. Sometimes my team catches errors in my logic, and we don't have a bug after all. Of course if that's the case, I'll let you know!
Thanks for bringing this up, and I'm so sorry it's slowing you down!
Thanks for popping back in here, and I'm sorry you're still running into not being able to add additional guidelines!
I do want to confirm that I can replicate this issue as well and confirm that this is a bug. Here's some more detail about how we tackle bugs. I'm really sorry that I can't say if this issue will be fixed, but you're in the right place to stay updated on this bug's progress.
8 Replies
Sorry for the trouble, Daniel. Happy to help you get that 📏 back!
In addition to what you tried in your screenshot, let's see if we can bring the ruler back with these steps:
If the ruler is still missing, a simple Storyline 3 repair should do the trick. Keep us posted on how you go!
Hello Katie, i have the rullers, my problem is that i can't add new guides, horizontal or vertical.
Hi Daniel,
Have you tried zooming in to something higher than 10%? Also, be sure you're right-clicking within the bounds of the rulers to add a new guide.
If you're still having trouble, would you be able to record a quick screen recording so we can get a better idea of what you're seeing?
Here is the video https://360.articulate.com/review/content/edd674b4-7b51-4af0-86cc-a89d3e620e62/review
Hi, Daniel. Thanks for the helpful Peek!
I've done some testing in Storyline 3, Update 6, where I see the same behavior. I'm going to share this with our team so that we can verify this is a bug. Sometimes my team catches errors in my logic, and we don't have a bug after all. Of course if that's the case, I'll let you know!
Thanks for bringing this up, and I'm so sorry it's slowing you down!
Hi Katie, thank you for testing it, don't worry no slow down. Waiting for news!
Hello again!
I still have some problems with guides.
None of this things work:
To create a new guide
Use any of these methods to create a new guideline:
Double-click a ruler to create a new guideline at that point.
Click a ruler and drag away from it to create a new guideline.
Right-click the slide where you want a new guideline to appear, then choose one of the guideline options. (options are grayed)
Tried with new projects, old projects, different size but nothing to do.
Hi Daniel,
Thanks for popping back in here, and I'm sorry you're still running into not being able to add additional guidelines!
I do want to confirm that I can replicate this issue as well and confirm that this is a bug. Here's some more detail about how we tackle bugs. I'm really sorry that I can't say if this issue will be fixed, but you're in the right place to stay updated on this bug's progress.
This discussion is closed. You can start a new discussion or contact Articulate Support.