horizontal guide line is missing

Welcome, Deirdre!

Did you by chance accidentally deselect the "smart guides" option here?

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No – I have played with turning the smart guides option off and on and it doesn’t change the issue. The smart guides option is currently selected and I can see my three vertical guides.

Hmm, thanks, Deirdre.

Can you make sure that your project files are located on your local hard drive (typically your C: drive)? Working on a network drive or a USB drive can cause erratic behavior. If Storyline continues to perform erratically on your local hard drive, a simple repair may resolve the issue.

Otherwise, we'd be happy to take a closer look at what's going on. Please submit a case, including your .story file, using this link so our support team can assist you further.

Thanks!  

I have the same issue. Horizontal guide is missing. I'm saving to a local folder. Was there a solution or is this a bug?

Hi there Lilian,

Sounds like it may have been an issue with one of Deirdre's files, but I don't see a confirmation on that.

Can you tell me if this happens in a specific Storyline project? If you create a new, blank Storyline project, does the same thing happen?

If you don't see the same thing in a new project, please try importing the slides from the original project into a new file. To do this, follow the steps outlined in the following tutorial:

Importing from Another Storyline Project

Let me know if you see any improvement.

Thanks!

Thank you, Christine!

For future readers: I had the same issue and tried

• Deselecting the guides option; saving, closing and reopening the file;  and then selecting again
• Saving to my desktop
• Importing a slide from another project with all guides visible to the problem file

Nothing worked except creating a new file and importing the slides from the old one - THAT worked!

Thanks Glenda for updating this thread as well. If the one file was behaving oddly, importing it into a new project is always a good method. You'll also want to confirm that you're working with local project files as working on a network drive or USB drive could cause odd behavior in your Storyline files. 

Try zooming out to 33% in the view menu. Dragging them off the stage doesn't delete them. I dragged my guides off the stage and couldn't find them until I zoomed out.

Hi Charles - great reminder about zooming out! Also, welcome to the Heroes community!

Place your cursor and click in the "RULER", then press the CTRL key and drag downward, this will create a new guide. 

NOTE: You have to drag the guide to your stage, if you release too early (outside of the stage) the guide disappears. 

Thanks for popping in to help, Suzanne.

This could certainly help others that run across this conversation in the future.

Welcome to E-Learning Heroes as well!