At my company, we haven't been able to publish Articulate Storyline courses to Word since 12-2020. We recently learned that Storyline publishes to the .doc format and my company has blocked that format for security purposes. I can only publish to the .docx format which isn't compatible with Storyline. We have not verified that this is the issue but we strongly suspect this is the problem in our environment.
We submitted a feature request to allow Storyline to publish to the .docx format.
If there's a way to easily publish a Storyline course to a doc format, please share!
I started experiencing this issue yesterday. I applied today's update and still have the problem. I get the completion window, but the folder and content is not there, so clicking the view or open buttons does nothing. I have only gotten it to work by closing the file, clearing cache, and then re-opening the file every time. Very time-consuming!
I'm on Office 365 for Enterprise, Version 2108 (Build 14326.20852) and just tested publishing to Word with no problems (using SL360, build 3.61.27106, on a PC). It also created a .doc for me but I was still able to open it in Compatibility Mode.
We have very tight security at my company — we handle medical records. I think something else must be causing the problems you're experiencing.
We are now having similar issues with publishing a course to word. I and another colleague have attempted to publish to word, when my colleague published the screen shots of the slides were incomplete, with only sections of pictures appearing. When I attempted to publish the same course my pictures were complete but I was missing two complete scenes from the end of the presentation.
Any ideas on how to rectify this issue, as we need to send the information in this presentation to a consultation on a legal matter.
We are using MS 365 and Articulate and MS are all up to date.
Hi Matthew. I saw that Katie Riggio stated that Storyline 360 supports Word 2010-2019 (32-bit or 64-bit) or Microsoft Office 365 (desktop apps only). Is that what you meant?
I am using Microsoft 365 for Enterprise. Do you know if that is considered a desktop app? Thx!
I will add my answers to this since I am also having the issue:
* What happens when you try to publish to Word? It looks like it is being published, but neither the parent folder nor the Word doc itself is created.
* Is this happening with every .story file or a specific one? All Storyline files for the last 2-3 weeks
* Are you working from a local hard drive? Yes. Note that it is synced with OneDrive, but I have the setting to always keep it local.
* Which Microsoft Office version do you have installed? 365, Word version 2201
Note that I CAN get a document to generate when I close Storyline, clear cache, re-open the file, and publish as the first thing I do.
This could be related to the OneDrive sync, so the first step would be to rule that out. If you save your project to a local drive (one without the automatic sync), can you publish it to Word without any issues?
I was having the same issue of no output when publishing a Word document this morning for the first time. After doing all the checks mentioned above (local file, not publishing to a synced OneDrive folder, even trying on a machine with Word 2016 instead of O365 - without success) I finally thought the title is currently very long and is going to be the Word Document filename. I decided to change the Title in the Publish window to something short and simple, with characters I knew were acceptable in filenames. With that change it published on both of my computers (Word 2016 and O365) without issue. Hope this info is helpful to others.
Has there been any resolution to this issue? I am having the same problem. It seems to have published but there is no file. If I select email it puts a zip file in the email but when I open the zip it contains an empty folder. Why won't Storyline publish Word docs anymore?
If the issue persists, would you be willing to share a copy of your presentation file here or privately through a support case so we can take a look at it? We'll delete it when we're done testing!
Hi all, I ran into this issue and a colleague shared a brilliant, if not bizarre, solution (workaround). Here's what worked for me after my Publish to Word would just show the Publishing Slide 1 of 30 window do nothing for hours.
1. Close MS Word.
2. Publish your SL file to Word.
3. Open MS Word. You should get a Word popup asking to Convert the file. Click OK on the selected option (Rich Text Format).
4. Repeat for all the slides in your project.
Hopefully that works for anyone experiencing this same frustration.
here is an other solution for this issue. If publishing to Word and nothing happens please try the following step:
First of All, close Word.
Then start publishing and open Word immediately before the progress bar progresses.
If you get the timing right, you'll immediately see the slides being inserted into Word.
The right timing is important. Opening Word before the progress bar comes up is too early, opening Word after the progress bar starts advancing is too late.
This actually worked! I had tried doing a save as..., restarting Storyline, restarting my computer, duplicating the file. Nothing else worked. It ignores the question though of why this particular file wouldn't publish to Word when others would.
I did not have to manually reopen Word nor did I have to publish slide by slide. I just closed Word and published to Word in Storyline. After it published, I just clicked View Document and all was well.
I am on a 64-bit PC operating system, and an x64-based processor running Windows 11 Pro v 21H2. I am using Office 365 (desktop application) and Articulate 360.
47 Replies
At my company, we haven't been able to publish Articulate Storyline courses to Word since 12-2020. We recently learned that Storyline publishes to the .doc format and my company has blocked that format for security purposes. I can only publish to the .docx format which isn't compatible with Storyline. We have not verified that this is the issue but we strongly suspect this is the problem in our environment.
We submitted a feature request to allow Storyline to publish to the .docx format.
If there's a way to easily publish a Storyline course to a doc format, please share!
Hello,
I started experiencing this issue yesterday. I applied today's update and still have the problem. I get the completion window, but the folder and content is not there, so clicking the view or open buttons does nothing. I have only gotten it to work by closing the file, clearing cache, and then re-opening the file every time. Very time-consuming!
Oh yes, my company also blocks .doc files.
But I remember reading that one of the 360 updates fixed that and does publish as docx. I just never had it work.
I'm on Office 365 for Enterprise, Version 2108 (Build 14326.20852) and just tested publishing to Word with no problems (using SL360, build 3.61.27106, on a PC). It also created a .doc for me but I was still able to open it in Compatibility Mode.
We have very tight security at my company — we handle medical records. I think something else must be causing the problems you're experiencing.
Hello,
We are now having similar issues with publishing a course to word. I and another colleague have attempted to publish to word, when my colleague published the screen shots of the slides were incomplete, with only sections of pictures appearing. When I attempted to publish the same course my pictures were complete but I was missing two complete scenes from the end of the presentation.
Any ideas on how to rectify this issue, as we need to send the information in this presentation to a consultation on a legal matter.
We are using MS 365 and Articulate and MS are all up to date.
Thanks in advance
Hi Matthew. I saw that Katie Riggio stated that Storyline 360 supports Word 2010-2019 (32-bit or 64-bit) or Microsoft Office 365 (desktop apps only). Is that what you meant?
I am using Microsoft 365 for Enterprise. Do you know if that is considered a desktop app? Thx!
I am having this issue as well. Does Storyline no longer work publishing to Word? I REALLY need it to work.
Hi Mary! I apologize for the issues you are experiencing publishing to Word.
Since this is an older discussion with several different topics raised, can you provide a few details on what you're experiencing?
If this is happening for every project, we also recommend a repair of Storyline 360.
I look forward to your responses!
I will add my answers to this since I am also having the issue:
* What happens when you try to publish to Word? It looks like it is being published, but neither the parent folder nor the Word doc itself is created.
* Is this happening with every .story file or a specific one? All Storyline files for the last 2-3 weeks
* Are you working from a local hard drive? Yes. Note that it is synced with OneDrive, but I have the setting to always keep it local.
* Which Microsoft Office version do you have installed? 365, Word version 2201
Note that I CAN get a document to generate when I close Storyline, clear cache, re-open the file, and publish as the first thing I do.
Hi, Jacqueline.
This could be related to the OneDrive sync, so the first step would be to rule that out. If you save your project to a local drive (one without the automatic sync), can you publish it to Word without any issues?
I have Open Office. (I have no other need for another MS subscription.) Can I still publish in .docx?
Hi, Kevin.
You can take a look at the requirements below:
I was having the same issue of no output when publishing a Word document this morning for the first time. After doing all the checks mentioned above (local file, not publishing to a synced OneDrive folder, even trying on a machine with Word 2016 instead of O365 - without success) I finally thought the title is currently very long and is going to be the Word Document filename. I decided to change the Title in the Publish window to something short and simple, with characters I knew were acceptable in filenames. With that change it published on both of my computers (Word 2016 and O365) without issue. Hope this info is helpful to others.
This problem seems to have fixed itself. Thank you.
Has there been any resolution to this issue? I am having the same problem. It seems to have published but there is no file. If I select email it puts a zip file in the email but when I open the zip it contains an empty folder. Why won't Storyline publish Word docs anymore?
I am on a Windows machine.
Hi Stephanie,
I'm happy to help troubleshoot! Try to use a simple Title when you publish to Word, such as test. Special characters in the Title are known to cause this problem.
If the issue persists, would you be willing to share a copy of your presentation file here or privately through a support case so we can take a look at it? We'll delete it when we're done testing!
Hi all, I ran into this issue and a colleague shared a brilliant, if not bizarre, solution (workaround). Here's what worked for me after my Publish to Word would just show the Publishing Slide 1 of 30 window do nothing for hours.
1. Close MS Word.
2. Publish your SL file to Word.
3. Open MS Word. You should get a Word popup asking to Convert the file. Click OK on the selected option (Rich Text Format).
4. Repeat for all the slides in your project.
Hopefully that works for anyone experiencing this same frustration.
Thanks so much for sharing this workaround, Nathan! I'm sure others that come across this thread will find it helpful.
Feel free to share any other discoveries or questions with the E-Learning Heroes Community.
Happy Developing! ✨
Hi @ all,
here is an other solution for this issue. If publishing to Word and nothing happens please try the following step:
First of All, close Word.
Then start publishing and open Word immediately before the progress bar progresses.
If you get the timing right, you'll immediately see the slides being inserted into Word.
The right timing is important. Opening Word before the progress bar comes up is too early, opening Word after the progress bar starts advancing is too late.
Hope it helps.
Thank you for sharing your workaround steps, Dogan! I'm sure others in the community will appreciate this.
Feel free to share any future findings in a post within the E-Learning Heroes Community!
Have a great day!
no "publish to word" is possible on my home pc with
- Windows 11 Pro 22h2 and Office 2019 Home (Storyline 360 v3.72)
https://360.articulate.com/review/content/aa1c3702-927b-4cc8-b4cf-110ec02ff014/review
but no problems with
- Windows Enterprise 10 22h2 and Office Professional Plus 2019 (Storyline 360 v3.72)
(Translation - Export to Word is ok on both systems)
This post was removed by the author
This actually worked! I had tried doing a save as..., restarting Storyline, restarting my computer, duplicating the file. Nothing else worked. It ignores the question though of why this particular file wouldn't publish to Word when others would.
Brilliant! Thank you!!!
I did not have to manually reopen Word nor did I have to publish slide by slide. I just closed Word and published to Word in Storyline. After it published, I just clicked View Document and all was well.
I am on a 64-bit PC operating system, and an x64-based processor running Windows 11 Pro v 21H2. I am using Office 365 (desktop application) and Articulate 360.