Noise in Storyline recorded-screen video
Aug 06, 2014
I created and inserted a recorded-screen video using a Logitech headset. But, in the recording, every time I spoke there was a loud crackle of static noise.
The strange thing is, when I tested my mic by recording just an audio track it was as clear as a bell. Same with recording into Powerpoint.
I exited re-started Storyline and the noise disappeared ... only to come back a few minutes later, this time to stay.
I don't know what freaky combination of headset and software could create this problem. Can anyone offer a solution? It has been a very long day.
Thanks,
David
8 Replies
Hi David and welcome to E-Learning Heroes!
Are you utilizing Storyline Update 6 and working with local project files? You'll also want to check that your recording devices are set up as described here.
Next, I'd suggest conducting a repair to solve any other odd issues.
Thank you, Leslie. I took your advice, including repairing the installation, but no luck.
After some experimentation, I have found that "recording the screen" in Storyline changes the microphone volume settings in Windows. Recording "sound from mic" does not create the same problem. I will report this to your tech support folks.
That was a very difficult problem, and involved multiple re-recordings and a drive to an electronics store to sort out.
Thanks again for your help,
David
I see the same problem was reported in August 2012:
Different Audio Quality in Record Mic vs. Record Screen
http://community.articulate.com/forums/p/16788/95871.aspx#95871
Thanks for the update David. I see where a case has been submitted on your behalf after your email submission. (00414594)
You should be hearing from someone soon.
I do appreciate the support. Not like the big software giants, leaving their customers trying to figure out problems on their own!
I appreciate you saying so
I got some good technical support, but I asked them to close the case. I bought a new headset (Logitech H540), and that has removed the problem.
Maybe it was a wire in my old Logitech headset; it was very strange that it would record for audio but not video.
Thanks again,
David
Oh, thanks for sharing David
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