Not getting popup w/ option to Zip when publishing to LMS

Good Afternoon, Tessa.

The option always exists to zip manually via WinZip or 7zip, but ideally we should figure out what's going on with that project.

Did I understand you to say that this particular problem is confined to one specific .story file?  If so, can you please submit a Support Case and be sure to include a copy of the affected .story file?  Thanks!

Hi Justin,

Thanks for the response. Yes, the issue has only been in one course that I've worked on.

I think I just stumbled upon the issue, though. After reducing the course down to four slides to send with the support case, it was still doing the same thing - no Publish Successful popup. Then I decided to change the title of it, and when I tried publishing again it worked just fine. Apparently there's an issue if the title gets to long; and actually, I think it has something to do with the length of the full path after the course is saved and not just the title. The reason I say this is because when I published it with the longer title, but inadvertantly saved it to a folder with a shorter title it worked just fine. But when I publish the exact same course to the right folder with the longer name, then it doesn't give me the Publish Successful popup. I've tested it multiple times, and this is definitely the case.

So there you have it...I just needed to shorten the title of my course. If you'd like any more information (like length of path that resulted in the issue), just let me know.

Thanks,

Tessa

This is excellent information, Tessa.

Long folder path names are a known issue, and you should always make sure the directory path to your project files and your published output is less than 260 characters.

In addition, working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other expected behavior.  So, if the cause of the long path name is a network share, you'll want to try to avoid that.

Please let us know if you need anything else.  Thanks!

I am experiencing the same issue. I am publishing an Articulate Storyline file that I have previously published many times. After clicking "Publish," the publishing progress/status dialog appears and all 22 slides seem to load. Then the dialog closes and instead of the dialog with lms/zip options appearing, it reverts back to the Publish/Cancel dialog screen.

How strange, Lauren! Especially if it's worked before. Did you make any changes to the title or location where it was saved? This was the problem for me - between the title and the file location, the path name was too long. If it's not this, I'm afraid I have no other ideas. Hopefully Justin or someone else will have some insight. Good luck!

Hi Lauren,

As Tessa mentioned you'll want to check into any changes to the file name or path, and as indicated here to have the file path well below the 260 character limit as publishing adds additional characters.  You'll also want to ensure that you're publishing to a local drive (typically you C: drive). If ever checking into those elements you're still experiencing some difficulty please let us know and we'll be happy to take a look at your file. 

I am having the same issue - even when trying to publish to my DeskTop!!  Please help. Thank you.

Debi

Hi Debi,

I saw you also posted in this thread, where Wendy suggests going through the repair. I'd look into those options and ensuring you're working locally as I previously mentioned. 

Thanks, Ashley. To try Wendy's repair suggestions I'll have to go through our software help desk, which can take days and days...

Any ideas for other ways to solve the issue?
Thanks
Debi

Debi Levine
GMP Compliance
Shire
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Lexington, MA 02421
USA
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dlevine@shire.com
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Hi Debi,

If you're publishing behavior is not working as expected, and you've already confirmed you're publishing to a local drive and following along with the other guidelines here - the repair will be the next step. 

Also, as an FYI - when you reply via email your signature is included in the reply so you can edit the post to remove that information. 

Debi,

Your desktop already has a pretty long path. (Nothing personal, they all do. It seems like the desktop should be the closest location to you, but it isn't, it is buried a long way down.) Try publishing to C:\Temp (which you may have to create)