Not recording correctly if complete/incomplete in our LMS - ESR

Hi Trish and welcome to E-Learning Heroes!

I would recommend that you test this content inSCORM Cloudto see how it compares. This is our industry standard and will help identify if the issue lies in the course settings or with your LMS. Please let us know if you can reproduce the issue, otherwise you will need to look to your LMS.

Hi, Trish!

I've seen something of the same with Saba. No experience with ESR, however.

For Saba and SCORM 1.2, we end up making two edits to the published output to make it work. Doubt the two edits would apply in your case.

For SCORM 2004, I've seen the same but the way Saba implemented SCORM 2004 (pretty dumb, IMVHO ), we avoid using SCORM 2004. We just keep our SCORM 1.2 courses short so we don't run into problems with resume (bookmarking) data being too large.

I am getting an "incomplete" in the grade center of my LMS as well as Scorm Cloud regardless if I publish my file as SCORM 1.2 or SCORM 2004 (both of which my LMS accepts) even though I complete the "lesson". I've tried it as reporting the "score" and "completion" in the LMS (it's set for pass/fail in Storyline 2.  Any ideas?

Would you be able to share your .story file for us to take a look at since you mentioned replicating the issue in SCORM Cloud?

Leslie,

I'm opening a chat with Robert finding out if I can upload the file directly to you somehow as the content development is copyrighted by the SME; and we just made it available through 'elearning'.

Thank you for the update Janet! Robert let me know that he is working with you and testing the file. 

I am having this same exact problem now and I can't work out why it won't mark as complete! Did you ever get to the bottom of this?? I am desperate!! 

thank you.

Hi Rebecca! 

I took a look at the correspondence Janet had with our support team and it appears that creating a new result slide worked in our testing.

Are you able to recreate your issue in SCORM Cloud as well or is it limited to your LMS? If you are able to recreate, we would want to take a look at the .story file.

Hi Leslie, I actually found something else on Google that told me I was using the wrong source file. I was using story.html when I should have been using index_lms.html

This sorted the problem instantly and marked me as complete when I re-uploaded and retried the course. 

Thanks for your help anyway! 

Rebecca,

We also needed to add javascript to the second to the last, and results slide, in order to force it to communicate to the LMS from a scorm file.  See attached example.  Your scripting may be different for your purposes.

Great news Rebecca and looks like Janet is here to assist as well :)

thanks for that Janet! The course I built didn't have an assessment at the end so I managed to get around it by just changing the source file, but I will definitely use your example when published a course with an assessment in the future. Thanks again for your help! :) 

Hi Rebecca,

Can you guide me to that article on Google? How do you change the source file? Do you "save as" a different file type?

Hi Andrew! I'm not sure if Rebecca is still subscribed here. You are welcome to reach out to the user directly via the 'Contact Me' option on the user profile if needed.

Hi guys!

I am trying to remember what I did...

Is it ESR that you are trying to upload a course to? If so you will probably do the same thing as I by publishing out your course to LMS settings SCORM etc, then uploading those unzipped published files onto a server. from that server you then have to obtain the correct URL for that newly uploaded course(usually the name of the course with the regional server details before it, for example this is mine):http://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/BradfordTH/McKinleyT34FinalVersionESR_updatev2_storylineoutput/index_lms.html 

Once you have obtained that correct URL, meaning when you click on it the course will play in a new browser window, you then have to add that URL in the course URL box when creating a new course on ESR.

Now when I uploaded the course the first time my URL looked like this:

http://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/BradfordTH/McKinleyT34FinalVersionESR_updatev2_storylineoutput/index.html <<<< Note the source file on the end is index.html

In order to get the course to talk to the ESR the source file must be INDEX_LMS.HTML

Hope that helps, I don't really deal with the ESR side of things as we have a separate ESR manager who uploads my courses for me and also ESR is terribly complicated to use and a pretty awful LMS if you ask me so I do try to steer clear of it when I can... :)

Thanks so much for popping in to share Rebecca :)