Hi, when i hide objects, some of then move in the timeline. ¿does somebody know why? because i have to reorder any time i have hiden this objects. Thanks for the help
Hi, Tony - We have had a few reports of this, and it is open with our QA Team. I will go ahead and share your video file with them for reference. If there are any updates on this, I will post back here at that time.
Thank you, Sara, and I have attached your .mp4 to the open ticket in with QA. I apologize that I do not have any updates to share at this time, but what news I hear will be shared in this thread.
Has there been any new information about this bug? I just started experiencing this with the latest update and it is driving me insane! Any information is greatly appreciated.
Hi, Chad -- Thank you for stopping in to inquire on a status update. It appears that this ticket is still open and was updated as recently as last week with additional customer videos illustrating the behavior, however, our QA team has had intermittent luck with being able to reproduce the issue so it is still being investigated. I will definitely be sure that this thread is updated as soon as any new information is received. Many thanks for your patience.
I have more information about this issue that your support team should be aware of. This seems to only happen when an SL1 file has been upgraded to SL2. I don't experience the issue with native SL2 files. Hopefully this will help you narrow down the problem. Thanks!
Hi, Mia -- So sorry to hear you are experiencing this difficulty, as well. Our QA team is aware of the issue and is doing their best to investigate the matter at this time. If you would like to share a file, steps you took when you experienced this issue, or a screencast to illustrate your experience, you are certainly welcome to attach any additional supporting materials here and I will be sure to add them to the existing QA ticket.
Hello Russ - This thread is a bit dated, but I was able to track down the issue. Prioritization has become a focus recently and it actually looks like this is at the fore-front of communication right now. Sorry to hear that you ran into the issue as well, but by commenting here you are now subscribed to any applicable updates.
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I guess it could be a bug.
To try to workaround, can you add a cue point in the timeline and align object on it. Just to test.
Hi, Tony - We have had a few reports of this, and it is open with our QA Team. I will go ahead and share your video file with them for reference. If there are any updates on this, I will post back here at that time.
Here is another video file if it helps the QA team.
Thank you, Sara, and I have attached your .mp4 to the open ticket in with QA. I apologize that I do not have any updates to share at this time, but what news I hear will be shared in this thread.
Has there been any new information about this bug? I just started experiencing this with the latest update and it is driving me insane! Any information is greatly appreciated.
Hi, Chad -- Thank you for stopping in to inquire on a status update. It appears that this ticket is still open and was updated as recently as last week with additional customer videos illustrating the behavior, however, our QA team has had intermittent luck with being able to reproduce the issue so it is still being investigated. I will definitely be sure that this thread is updated as soon as any new information is received. Many thanks for your patience.
I have more information about this issue that your support team should be aware of. This seems to only happen when an SL1 file has been upgraded to SL2. I don't experience the issue with native SL2 files. Hopefully this will help you narrow down the problem. Thanks!
Hi, Chad -- Thanks so much for sharing that observation! I will be sure to add that information to the QA ticket right away. :)
Hello,
I have also been experiencing this issue for quite some time. I am experiencing this with my files, all of which are native to SL2.
Hi, Mia -- So sorry to hear you are experiencing this difficulty, as well. Our QA team is aware of the issue and is doing their best to investigate the matter at this time. If you would like to share a file, steps you took when you experienced this issue, or a screencast to illustrate your experience, you are certainly welcome to attach any additional supporting materials here and I will be sure to add them to the existing QA ticket.
This is still happening in SL2.
Hello Russ - This thread is a bit dated, but I was able to track down the issue. Prioritization has become a focus recently and it actually looks like this is at the fore-front of communication right now. Sorry to hear that you ran into the issue as well, but by commenting here you are now subscribed to any applicable updates.
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