Only top half of built-in buttons are "hot"?
Aug 21, 2018
Here's feedback from my tester, who viewed in Firefox:
"The Submit buttons on the quiz question pages and the Prev/Next buttons at the end of the quiz seem to only respond when the top half of the buttons as clicked on with the cursor. I clicked a number of times without a response until I figured out that only the top half of the submit button was "hot"."
Note that I am publishing in HTML-5 with Flash backup and Story size is set to 1366 x 768 with aspect ratio locked and the Classic player. I cannot replicate his problems...but I wondered if any of you have seen this. Thought perhaps because of the large size of the Story (stage), that the browser might be zoomed in or out and that might affect the "hot" area?
Thanks in advance.
7 Replies
Bump.
Hi Jessica!
Thanks for sharing your file with me! I see you're using a custom previous/next buttons on these slides, which are located on the Slide Master.
When I tested your published file in Firefox, I was able to click anywhere on the custom button to move to the next slide. I also tried zooming in and zooming out in the browser, and that didn't make a difference.
Have you had any other reports of this issue. Do you know the exact version of Firefox the tester was using?
Hi, Alyssa,
My tester only had problems when he got to the quiz (Check Your Knowledge) using the Storyline buttons...
Ah, I apologize, Jessica! You did mention that in your original post.
Here's a screen recording of my test in Firefox 61. In that recording, I tested the Submit and Next buttons on the quiz slides with the browser zoomed out by 50%. Everything worked well in that test!
Ok, thank you so much! I just was at a loss as to why it might cause problems. I did see something about DPI settings needing to be 96, so I think we will add that to our troubleshooting guide.
Hi Jessica!
The DPI setting only matters for the course author. If you are the course author, you'll want to make sure you're using 96 DPI before publishing the course. Do you know what DPI setting you're using?
OH! I didn't realize. Yes, I'm the author, and my settings were at 120 DPI, but I fixed that and am now set to 96 (and squinting more).
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