Hi , when I upgraded to SL2 I had no problem upgrading my SL1 files to SL2. All except one file, it lost the sound in the conversion. If anyone has had a similar problem or has some suggestions, please share.
Sorry that happened! Would you mind sharing the backup Storyline 1 version of your course here so I can do some testing? You can add it as an attachment right to a comment here like this:
Thanks so much for sharing your .story file with me. When I tried to open it in both Storyline 1 and Storyline 2, it's telling me it was created in a newer version.
Were you using Storyline 3 or Storyline 360 to edit this file recently?
I was able to open it up in Storyline 3, and I'm not seeing any audio either. Do you have the older version from before it was upgraded with the audio still there? When you upgrade a file, it'll automatically create a backup of the previous version. If you still have that available, would you mind sharing that too?
Thanks for sharing the backup file with me here. However, when I opened it right in Storyline 1 without upgrading, there appears to be no audio in that file either.
Hi - They all have audio (narration). Looking at my files, I have a SL1 back up and SL2 back up. We temporarily had 360 and I likely opened it in there. I'm going to send the original file (an earlier version) to see if that works. I also have the output files for the LMS. Would that be helpful?
Thanks for those details and including your original file. I just opened it in Storyline 1 and there isn't any audio in that file either aside from the video slide.
Do you see audio in it when you open it up in Storyline 1?
I can't open it in SL1, it automatically creates a back up and opens in SL2. I don't understand because the file had audio. I did experience some problems when I had 360 and opened the file. would the output file contain the original audio? Do you have any suggestions other than re-recording the audio?
Here is what I have for files. The yellow highlighted ones are when I had 360. I'm trying to do the detective work but I'm having a hard time remembering.
If there was audio previously in this file on the current computer you're working on, you may be able to find a working version by following these steps:
Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the version dated to when the audio was included.
Change the file extension of the copy on your desktop from *.tmp to *.story.
Those guidelines are definitely a life-saver. I have that particular article bookmarked for myself, as I've also fallen victim to file corruption. Makes a huge difference!
Thanks so much for the update here, and good luck with the rest of your project!
12 Replies
Hey Linda,
Sorry that happened! Would you mind sharing the backup Storyline 1 version of your course here so I can do some testing? You can add it as an attachment right to a comment here like this:
Thanks!
Thanks Ali! I've attached it here. Any help you can provide is much appreciated.
Linda
Hey Linda!
Thanks so much for sharing your .story file with me. When I tried to open it in both Storyline 1 and Storyline 2, it's telling me it was created in a newer version.
Were you using Storyline 3 or Storyline 360 to edit this file recently?
I was able to open it up in Storyline 3, and I'm not seeing any audio either. Do you have the older version from before it was upgraded with the audio still there? When you upgrade a file, it'll automatically create a backup of the previous version. If you still have that available, would you mind sharing that too?
Thanks again!
HI Ali,
I'm attaching a back up file. Let me know if you need anything else.
Thanks!
Linda
Hey Linda!
Thanks for sharing the backup file with me here. However, when I opened it right in Storyline 1 without upgrading, there appears to be no audio in that file either.
Which slides are supposed to have audio?
Let me know if I'm missing something!
Hi - They all have audio (narration). Looking at my files, I have a SL1 back up and SL2 back up. We temporarily had 360 and I likely opened it in there. I'm going to send the original file (an earlier version) to see if that works. I also have the output files for the LMS. Would that be helpful?
Hey Linda!
Thanks for those details and including your original file. I just opened it in Storyline 1 and there isn't any audio in that file either aside from the video slide.
Do you see audio in it when you open it up in Storyline 1?
I can't open it in SL1, it automatically creates a back up and opens in SL2. I don't understand because the file had audio. I did experience some problems when I had 360 and opened the file. would the output file contain the original audio? Do you have any suggestions other than re-recording the audio?
Here is what I have for files. The yellow highlighted ones are when I had 360. I'm trying to do the detective work but I'm having a hard time remembering.
Hey Linda!
Since the original file when opened in Storyline 1 doesn't include audio, it doesn't appear to be an upgrading issue.
To avoid loss of resources in files in the future, I recommend following the guidelines in this article.
If there was audio previously in this file on the current computer you're working on, you may be able to find a working version by following these steps:
Let me know how that works out for you!
Hi Ali,
Thanks for your help! I was able to find an older file that had sound and used that.
I really appreciate the guidelines for saving/storing files, am following those now!
Thanks again,
Linda
Woo-hoo! That's great to hear, Linda. 🎉
Those guidelines are definitely a life-saver. I have that particular article bookmarked for myself, as I've also fallen victim to file corruption. Makes a huge difference!
Thanks so much for the update here, and good luck with the rest of your project!
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