12 Replies
Ali Goulet

Hey Linda! 

Thanks so much for sharing your .story file with me. When I tried to open it in both Storyline 1 and Storyline 2, it's telling me it was created in a newer version. 

Were you using Storyline 3 or Storyline 360 to edit this file recently? 

I was able to open it up in Storyline 3, and I'm not seeing any audio either. Do you have the older version from before it was upgraded with the audio still there? When you upgrade a file, it'll automatically create a backup of the previous version. If you still have that available, would you mind sharing that too? 

Thanks again!

Linda Poole

Hi - They all have audio (narration). Looking at my files, I have a SL1 back up and SL2 back up. We temporarily had 360 and I likely opened it in there. I'm going to send the original file (an earlier version) to see if that works. I also have the output files for the LMS. Would that be helpful?

Linda Poole

I can't open it in SL1, it automatically creates a back up and opens in SL2. I don't understand because the file had audio. I did experience some problems when I had 360 and opened the file. would the output file contain the original audio? Do you have any suggestions other than re-recording the audio?

Ali Goulet

Hey Linda!

Since the original file when opened in Storyline 1 doesn't include audio, it doesn't appear to be an upgrading issue. 

To avoid loss of resources in files in the future, I recommend following the guidelines in this article. 

If there was audio previously in this file on the current computer you're working on, you may be able to find a working version by following these steps:

  1. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
  2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the version dated to when the audio was included.
  3. Change the file extension of the copy on your desktop from *.tmp to *.story.
  4. Double-click the file to open it in Storyline. 

Let me know how that works out for you!

Ali Goulet

Woo-hoo! That's great to hear, Linda. 🎉

Those guidelines are definitely a life-saver. I have that particular article bookmarked for myself, as I've also fallen victim to file corruption. Makes a huge difference!

Thanks so much for the update here, and good luck with the rest of your project!