optimal size

Hi Mohammad!

I'm not sure that I've seen this issue before. Would you be able to share your .story file so that we could take a look?

Many thanks for reply,

i will share sample.story file that was NOT work on tempsahare too.

i hope i can fix that thing ASAP because my boss is waiting ...

Hi Mohammad - Thanks for sharing your file and allowing us to take a look.

I'm not experience any difficulty navigating. Do you have an issue with my course:

http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/sto_1avc06hgu195h1b5l53p9go9ae9/story.html

Hi Leslie

it is amazing, I've just finished browsing the link you sent to me without any difficulties, it is seems like magic!

so, please tell me if i have to change something.

I put here my course (published) that i have difficulties in negativing (till now).

http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/sto_1avc92le21ha1s6il6i1c0r1cdq9/story.html

I have the same difficulty you mentioned above Mohammad. I did not change anything with your course. Have you tried to republish? Be sure that you are zipping the contents via the Publish Successful dialog box as well prior to dropping the zipped file in Tempshare.

yes i did that, it gives to me that i published it successfully.

could it be because my ISP or firewall settings or country based restriction ?

Hmm, not sure if that could be it or not? Let me reach out to other members of my team to see if they have insight on this topic.

Ok Leslie

Thank you very much

Hi Mohammad -

Team thinks it's unlikely.

Here's what I'd recommend:

1. Republish the content

2. Zip the content from the Publish Successful dialog box

3. Upload to Tempshare

4. If it works - GREAT - maybe it was a hiccup in your first publish, but if not, please share the same zipped output file with me here.

I've tried to republish the course , but no change !

here is my zipped file ....

Hi Mohammad!

Looks like your file is not packaged correctly. I did a comparison:

See if you can upload my zipped file. Not sure why you would be missing so many items.

OK , I WILL TRY IT NOW...

YESSSSSSSSSSSSS, your Zipped file working great, 

Now i think we define the problem so it is from my Winrar software, is not it ?

if you have any recommendation, please provide me with it.

Regards :) 

Hi Mohammad!

That's not a software I'm familiar with nor do I know when a 3rd party software would come into play. I put together a brief screen capture video so you can follow my steps (there is no audio).

Thanks alot for Your Help and Support

No problem at all Mohammad - was that able to shed some light on what we were doing differently perhaps or do you need to look further into the software you mentioned?

Hi Leslie

I uninstall winrar software, and let Win7 zipped my file by default (typically as i see your steps in the video), But unfortunately it is the same problem !!! 

I feel lost, i start to think that my version of SL2 is currupted !

Version Update 3: 1412.922

could it be???

Hi Mohammad 

SL2 is up to update 11 you may want to update and check again

Ok, I will check and I hope it works 

Many thanks Wendy

Oh wow, yes, a few updates behind. You can find the latest information and download here Mohammad.

Leslie

I dont install the update yet, but could it be caused because of it ???

Well, since we are experiencing different behavior, a repair is typically in order. We do recommend that users utilize the latest update, which will also repair your software - so it certainly couldn't hurt. I've not seen files disappear like that when published though, so not sure what the cause would be. I'd recommend the update and if you're still having difficulty, you may want to reach out to our support engineers here to see if they can see something happening in logs perhaps.

Ok Leslie, I will update my SL2 right now to see if it changed

Thank you all for supporting :)

it is working well after Updating :)