I have two layers, both have objects with exit animations, I pause their timelines before we reach those exit animations. When I click a button to show the other layer, whilst one is already open, it pauses both of them.
A rather simple fix for this particular issue is to simply add a trigger for each paused layer to resume immediately after the pausing trigger. I've fixed Cheifly's original code with a single trigger.
When searching for discussions you may find older ones based on overall number of responses, users involved in the thread, how often it's been clicked on (in Google search), etc. So if you're unsure about a particular issue you are always welcome and encouraged to contact our Support Engineers directly here or start a new forum discussion as well.
I know we've gotten some feedback about the bug and feature request process not being at all transparent and how that can be frustrating for users. We have implemented a number of updates of Storyline 2 and you can see them all here within the release notes.
The bugs that are included in a release fix are determined based on a number of factors such as involvement of the fix, impact that fix may have on other behavior, impact of the bug on customers and pain associated, the availability of work arounds, etc. It's a discussion our support team has with our QA and product team on a regular basis and based on feedback in Support cases and forum discussions we're able to adjust and reevaluate, so please continue to share your feedback and ways in which this impacts your workflow so that we can communicate that accurately.
Hi, I am running into this issue with the Pause This Layer causing other layers to be paused as well which should not happen and it is a problem for me. I need to be able to allow other timelines to continue to run when I pause one timeline - that is why I used this feature. Obviously the "Pause This Layer" command does not work correctly and has not for sometime. If anyone on staff is monitoring this, can someone please look at this and provide a fix for this bug? I would really appreciate it. Can we move this up the priority list since it is a feature that just isn't working. I have attached a simple example of what I am running into.
Thanks so much Richard for your sample. Unfortunately, this won't work for me. I need to be able to pause a timeline on a particular layer using a cue point within that timeline after it plays for a while without pausing other layers. So in the PauseTimeLine layer in the example you sent me, there will be multiple pause points using cue points. If you try that in this example, the loop layer will stop. This technique here, where it pauses when the timeline starts and the main timeline restarts it would be great for applications but not in my case.
This issue is present in Storyline 360 - latest version installed. When pausing the main timeline using a Cuepoint the timelines on all layers also stop. The only workaround I have found is to resume the timeline on the desired layers with another slide trigger, setup as when the main timeline reaches the same Cuepoint that paused the timeline resume the layers.
Makes managing and updating complicated setups really painful.
Can you ask your QA team to give us a detailed response to the question 'What is the current status and road map for this specific issue' - without any ambiguous answers please - direct and to the point - even if the answer is 'we haven't had the time and its low priority, expect another year'.
Would expect at least that when I just paid you $1000 to use the software .....
If you're still running into this issue in Storyline 360, we'd love to take a look at your project. Can you reach out to our Support Engineers and share a copy of it?
But sadly the "Pause timeline in this layer" affects all slides.
The only way to solve it so far, is to call the actions/layers/animations after the main timeline stops, that way the layer is not affected by the "Pause timeline in this layer" action.
This works. Simply add a Resume Timeline in the same trigger on the main timeline immediately after the Pause Timeline. I thought it would hikkup with an audible micro-pause but it doesn't. STILL, @Articulate can you fix this? It's been at least 6 years.
Thanks for reaching out and I'm sorry to hear you're experiencing an issue!
It would be helpful to get some more details about what you're running into and look at your file if you're comfortable sharing it with our team. You can upload it here or privately in a support case, and we'll delete it from our systems once troubleshooting is complete!
Seems like Mark has moved on from Storyline within the last six years. I wonder how many other users have switched. And what really are viable contenders to Storyline anymore?
45 Replies
For those looking for a work around...
A rather simple fix for this particular issue is to simply add a trigger for each paused layer to resume immediately after the pausing trigger. I've fixed Cheifly's original code with a single trigger.
Hope this helps until!
Hi Frederik,
When searching for discussions you may find older ones based on overall number of responses, users involved in the thread, how often it's been clicked on (in Google search), etc. So if you're unsure about a particular issue you are always welcome and encouraged to contact our Support Engineers directly here or start a new forum discussion as well.
Hi Luke,
I know we've gotten some feedback about the bug and feature request process not being at all transparent and how that can be frustrating for users. We have implemented a number of updates of Storyline 2 and you can see them all here within the release notes.
The bugs that are included in a release fix are determined based on a number of factors such as involvement of the fix, impact that fix may have on other behavior, impact of the bug on customers and pain associated, the availability of work arounds, etc. It's a discussion our support team has with our QA and product team on a regular basis and based on feedback in Support cases and forum discussions we're able to adjust and reevaluate, so please continue to share your feedback and ways in which this impacts your workflow so that we can communicate that accurately.
Hi, I am running into this issue with the Pause This Layer causing other layers to be paused as well which should not happen and it is a problem for me. I need to be able to allow other timelines to continue to run when I pause one timeline - that is why I used this feature. Obviously the "Pause This Layer" command does not work correctly and has not for sometime. If anyone on staff is monitoring this, can someone please look at this and provide a fix for this bug? I would really appreciate it. Can we move this up the priority list since it is a feature that just isn't working. I have attached a simple example of what I am running into.
Thanks for sharing Richard. It is to good to know users impacted.
Thanks so much!
Richard, here's the work around, with one trigger.
Thanks, Richard Hill, for offering up your sample workaround!
Thanks Richard. I will check it out and let you know how it goes.
Thanks so much Richard for your sample. Unfortunately, this won't work for me. I need to be able to pause a timeline on a particular layer using a cue point within that timeline after it plays for a while without pausing other layers. So in the PauseTimeLine layer in the example you sent me, there will be multiple pause points using cue points. If you try that in this example, the loop layer will stop. This technique here, where it pauses when the timeline starts and the main timeline restarts it would be great for applications but not in my case.
Just a quick update to say that this issue has been resolved in Storyline 360.
This fix alone, for me, is almost a reason to upgrade.
Well done team! :)
Thanks for popping in to share Luke :)
It would be more impressive if it was rolled out for Storyline 2 as well.
Hi
This issue is present in Storyline 360 - latest version installed. When pausing the main timeline using a Cuepoint the timelines on all layers also stop. The only workaround I have found is to resume the timeline on the desired layers with another slide trigger, setup as when the main timeline reaches the same Cuepoint that paused the timeline resume the layers.
Makes managing and updating complicated setups really painful.
Can you ask your QA team to give us a detailed response to the question 'What is the current status and road map for this specific issue' - without any ambiguous answers please - direct and to the point - even if the answer is 'we haven't had the time and its low priority, expect another year'.
Would expect at least that when I just paid you $1000 to use the software .....
Cheers
Hi Mark,
If you're still running into this issue in Storyline 360, we'd love to take a look at your project. Can you reach out to our Support Engineers and share a copy of it?
The only workarround for this bug that worked for me, is the following.
Is not the ideal, but works.
For example.
If you stop the main timeline on a specific time or cuepoint, you have to place a "Resume timeline" for each layer you need to keep playing.
I feel you @chief regarding this problem.
I am programming a game for a really trascendent client and, in the way it was giving me troubles, one of the solutions posted here solved it.
https://www.logicalimagination.com/articles/2018/1/Audio%20Problems%20in%20Storyline
But sadly the "Pause timeline in this layer" affects all slides.
The only way to solve it so far, is to call the actions/layers/animations after the main timeline stops, that way the layer is not affected by the "Pause timeline in this layer" action.
This works. Simply add a Resume Timeline in the same trigger on the main timeline immediately after the Pause Timeline. I thought it would hikkup with an audible micro-pause but it doesn't. STILL, @Articulate can you fix this? It's been at least 6 years.
Hi Ashley, I'm working in Storyline 360 and experiencing the same problem.
Hi, John!
Thanks for reaching out and I'm sorry to hear you're experiencing an issue!
It would be helpful to get some more details about what you're running into and look at your file if you're comfortable sharing it with our team. You can upload it here or privately in a support case, and we'll delete it from our systems once troubleshooting is complete!
This seems to have come the the wrong email? No idea what you are referring
too.
Please remove this email from the account.
Regards
Seems like Mark has moved on from Storyline within the last six years. I wonder how many other users have switched. And what really are viable contenders to Storyline anymore?