Photos and Illustrations
May 10, 2022
By
Landi Jacobs
To whom it may concern,
I have recently downloaded the Articulate 360 license as a corporate group license. I have worked on Articulate for many years and am familiar with the program however when I tried now to open the Photos and Illustrations options then I get the attached screen...
I am not sure if this is a company restriction on our end or whether this is a SL issue. The other SL license holders as part of our corporate account is experiencing the same issue.
Looking forward to your soonest feedback.
Best regards
Landi
1 Reply
Hi, Landi.
Thank you for reaching out! I'm sorry to hear you're having trouble downloading photos and illustrations from the Content Library.
Please take a look at the article below, and let's start by checking the network endpoints and ports listed here (you might need to get help from your IT department):
If you are still having problems after adding those to your allow list, I'd encourage you to open a support case with our engineers so we can see what's going on.