Placeholder text in Feedback master not working

Hey Carol,

Is this a slide you can share?

Thank you for your quick response. I'm attaching the .story file. This is just a prototype so the fonts, images, and layout are very basic. I just wanted to get the functionality down before creating and layout out the actual file.

At this point...I'm stumped and I appreciate another pair of eyes to see where I might have messed up.

Hi Carol,

Before troubleshooting and looking for a solution from your initial post, I ran it as is.

Not sure I'm fully understanding, but the three incorrect feedback screens worked for me. Provided these are what you are expecting:

• 1st attempt: "Not Quite. Try Again" with a feedback paragraph.
• 2nd attempt: "That's not the correct answer." With a smartphone icon to click to see additional feedback.
• 3rd attempt: "No, you didn't answer correctly. Click the green arrow to try another question."

Hi Carol,

I took a look at the first slide and saw that the Submit Interaction trigger was at the top of the trigger panel. It actually needs to be at the bottom - or at least under your show layer triggers.

I think it's doing what you want now...at least on the first slide. I didn't look at the second.

Thank you everyone for taking a look at my file.

Kevin, the layers are showing correctly. What's not showing is the Feedback on the 3rd and 4th Try layers. Each option the learner clicks should have text feedback on the layers. The correct and incorrect layers show the text feedback. It's the 3rd and 4th Try layers that aren't showing the text feedback.

The text in the speech bubbles is showing, but there's a small paragraph under the word 'Feedback' that should be showing also.

Yes, exactly. However, there is Feedback text under the word 'Feedback' on the 2nd and 3rd attempt layers (marked as 3rd and 4th Try in the Storyline file) that should also be showing. Here's a screenshot of what I'm talking about:

Thank you, Rebecca for sending the file back. The Feedback on the 3rd and 4th Try layers is not showing. I attached a screenshot to Kevin's reply to show where this feedback text show show, on the learner's 2nd attempt, and then 3rd attempt. Here's two screenshots of what I'm talking about.

Hi Kevn, I just sent you another screenshot of how the 2nd attempt feedback screen should look.

Thank you!

And here's what the 3rd attempt feedback should be showing:

Hi Carol,

So, I looked harder at your file. On the first look I was simply seeing that the layers you'd labeled as "try 3" etc. weren't showing, so I moved the Submit button, as I noted, and the layers worked.

Now that you've clarified (at least for me) that there's actual text that's not showing, I looked at your layers, and I see that your feedback text isn't on those layers, it's on the layers you've labeled inherent risk, performance, risk, etc. So THOSE are the layers you want your Learners to see when they click one of the incorrect buttons.

I think what's happened is your misunderstanding how the Try Again layer works. Perhaps visiting the Quizzing tutorials would be helpful.

Since I didn't want to mess around with your original slide, I duplicated it (RFC_What risk...), and when I did, those layers's names actually changed to Incorrect. That told me that you used the Incorrect layout for those when you really should have used the Try Again layout.

1. Your try layers don't need to be there...see #2.
2. You need to change those Incorrect layer layouts (the ones you've labeled Inherent Risk, Performance, etc) to Try Again layer layouts. I've done that for the first Incorrect layer on the duplicated slide (RFC_What risk...). I've renamed it Inherent and used a custom Try again layer I created so as not to mess up your first slide.
3. Your "advance" button that's on the Incorrect Layers needed to be added to the Try again feedback master. I've done that for you.
4. You should change your 4th try layer to use the Incorrect layout (not your Final Attempt layout), since that's the layer you want Learners to see after they've chosen incorrectly 3 times.
5. You'll need to add a trigger to each Try Again layer to show the Incorrect layout when the number of attempts is used up.

Sorry I can't spend more time fixing this for you...have to get back to my project. But I did try to get you started. Perhaps you could begin to work on those suggestions and come back if you have more questions.

Rebecca,

Thank you again for your feedback and promptness. I'll try what you suggested and get back to you. I have to wrap my head around the whole try again/incorrect layouts. I'll let you know my outcome.

Thank you

Hi Carol,

Yes, please do jump back in here when you're ready.

Hi Rebecca,

I guess I don't understand how the feedback master works, because I took your file, and made a few revisions, but I still can't get the feedback to show on the last attempt. I created the Incorrect layer on the feedback layers, directed the submit button to show the Incorrect feedback layer after 3rd attempt, but the feedback on the incorrect layer is not showing. I tried adding triggers to each of the Try layers but that's not working either.

If you have time, could you take a quick look at my file and see if you spot what I did incorrectly? I know you're very busy and I truly appreciate the time you've spent, so I won't ask again for assistance. If I can't get it work, maybe I should try a different alternative?

Here's the file. My changes are on the second slide (the slide you had created). I added my initials to the end of the file.

Hi Carol,

I'll take a look...may not be until later today.

That's wonderful. Thank you!

I'm trying to understand why the Incorrect layer is not showing. It could be because it's not connected to the question editor responses? The feedback layers were automatically created by Storyline when I used the question editor function. However, this 'Incorrect' layer was not auto generated, so the placeholder text doesn't know which feedback to put in, right?

This incorrect feedback layer should show the feedback from whichever option the learner chooses on his/her third try.

In addition, when the learner makes his/her second choice, after getting the appropriate feedback, another layer should show (the 3rd Try layer on my original slide) giving additional feedback. If you look at my original slide, the 3rd Try layer, there's an image of a mobile phone. When this image is clicked, another layer shows with additional feedback. There's a button on this layer that can be clicked when the learner is done viewing this slide, which will take them back to the question, where they'd be given one more chance (last chance). This is where the incorrect layer would come into play. If they don't get their last try correct, the incorrect layer should show with feedback, and the advance button would take them to a new question, which in this file, is question 2.

Thank you again...and if this doesn't work, I'll just have to come up with a different solution. Another point to make: there will be a question bank of 60, the learner will be presented with a total of 18. (The file is broken down into 6 sections, each section will contain and bank of 10 questions, with 3 questions presented randomly for the learner).

HI Carol,

Last things first: regarding questions banks and random selection, I'm not sure how that will fit into the equation. But, I believe the slide itself is doing what you want.

Made a number of changes..not sure I captured them all here.

To simplify, I removed my extra slide and Try Again layer. Easier for you to sort out what's going on.

Try Again Layout in Feedback master

Moved the box that says, No, you didn't answer correctly, click the green arrow to try another question (shouldn't that be another answer?) from the Feedback Master's Incorrect Feedback Layout to the Try Again Layout. It seems to me this is where this prompt belongs, since the Learner is trying again...yes?

Moved the box that says, That's not the correct answer from the Feedback Master's Try Again Feedback Layout to the Incorrect Layout. Again, this seems to me to be where this goes, since it's after they've used up their choices.

Counting Clicks

You've created a Submit1 variable that you've set up so that 1 is added each time the Learner clicks the submit button. So, I've changed the trigger that shows the Incorrect layer to user this Submit1 variable instead of the AttempCount variable. That is
Show Layer Incorrect when the user clicks if Submit1 Variable=3
IF the Performance risk button (the correct answer) is NOT = selected

Notice I added a condition there. Let's say the Learner choose incorrectly the first time, and again the second time, but on the 3rd time s/he gets the correct answer. If we don't add that condition, the Learner could choose the correct answer but the Incorrect layer would show.

Counting Clicks and Showing your 3rd try layer

In your description above, you indicated that the 3rd try layer should show after the Learner's second choice. So, I added a trigger to show your 3rd Try layer when the user clicks the Submit button if Submit1 variable =2 and IF the Performance risk button is NOT = selected.

The condition was added for the same reason as I gave you above. If the Learner chooses incorrectly the first time but correctly the second time and that condition is not added, the 3rd try layer would show.

Regarding SL creating the try again layers, I think, then, perhaps you ALSO created your own layers but didn't realize SL needed to use actual Try Again layouts to get things working correctly. So your Try Again answers were "hanging out" in layers SL didn't know about. I'm guessing.

It can all be very confusing when you start out (well, not everyone thinks so, but I sure did) sorting out what the layers are doing and what the variables are doing and what the conditions are for! The more you work with SL, the easier it gets. I learned a TON from looking at other people's stories, from trying and breaking things , and from the support in this community.

Let me know how this goes. I played with it and it seemed to be working...but that doesn't mean I didn't miss something...wouldn't be the first time.

Rebecca,

You're a life saver! I was starting to get stressed out over this but your explanations above have eased my concerns. By you giving such a detailed explanation of what you did, I am beginning to have a better understanding. I totally see now that I should have created more in-depth conditions so that the triggers would execute properly. I'm going to work on this file tonight and will let you know how I make out.

Thank you again for your time, expertise and attention to my problem.

Hi Carol,

I know the stressed out feeling for sure. I'm glad the explanation and the sample file were helpful. Yes, please do let us know how it goes.

Hi Rebecca,

I see that the feedback text is still not showing on the layers that are not associated with a., b., c., d. answer options. So, after trying two times, I get the the right layer, but the feedback text and is associated with the option clicked (be it a., b., c. or d.) is not showing. It must have something to do with the question editor and how SL is programmed to show the feedback.

Hi Carol and Hi Rebecca,

I have read your long exchange of messages, because I was searching for a solution really similar to what Carol explained, but for a simplified version of the test.

Following your instructions above (and seeing your storyline files attached), I was able to create an appropriate question format, adequate for my needs.

This exercise has these characteristics: 3 options; 3 layer for answers:

• Correct --> clicking on continue, then jump to next slide
• Try again (1st attempt) --> clicking on continue, then return on question slide
• Right Answer is.. (2nd attempt) --> clicking on continue, then jump to next slide

In the preview of the single slide, it’all ok. But in the preview on the whole scene, I have this problem: when I click on C option (the right one), instead of seeing “Correct layer”, I see the next slide.

I can’t explain why, because in the preview of the single slide the behavior is correct: when I click on C option (the right one), I see “Correct layer”.

Could the problem is any trigger related to C option?

Thank you very much in advance for any help

Max

Hi Carol,

I'm sorry, but I'm not understanding what you're not seeing. I've just run through this again with different sequences and I see feedback text.

Trial 1:

Answer correctly: choose Performance and submit

What I see: the "you are correct layer" with the text that begins "You got it. The client acceptance assessment assist the engagement teams..."

Trial 2

Answer incorrectly. Choose Inherent Risk

What I see: the Inherent Risk layer with the text that begin, "No, you didn't answer correctly...This is the risk that the account, disclosure, or financial statement note...

Answer correctly: choose Performance and submit

What I see: the "you are correct layer" with the text that begins "You got it. The client acceptance assessment assist the engagement teams..."

Trial 3

Answer incorrectly. Choose Capitalization Risk

What I see: the Capitalization Risk layer with the text that begins, "No you didn't answer correctly...This is the risk that an investor may lose all or part

Answer again incorrectly. Choose Variable Risk.

What I see: The layer with the Coach and the Cell phone. I click the arrow button and get back to the quiz

Answer correctly:choose Performance and submit

What I see: the "you are correct layer" with the text that begins "You got it. The client acceptance assessment assist the engagement teams..."

Trial 4

Answer incorrectly. Choose Variable Risk

What I see: The Variable risk layer that begins "No you didn't answer correctly. A risk variable is an element or factor in an environment

Answer again incorrectly. Choose Inherent Risk

What I see: phone guy...then back to quiz

Answer again incorrectly. Choose Capitalization Risk

What I see: The you answered incorrectly layer

Go to next slide

This is my understanding of what you wanted to happen...based on how I interpreted what you'd described...and so this is how I set things up. I don't THINK it's a matter of SL's limitations...although it could be...but how you want to program things.

Hi Massimo,

Welcome to the community .

I won't be able to look at your slide this evening...if someone else can jump in first and get you squared away, I certainly invite them to. Otherwise, I'll check in again.

Hi Rebecca,

Again THANK YOU!

I attached the screens I see when I click on the various options. I am seeing the correct layers, but on two of the layers, the feedback text is not showing. I've red-lined them in the screenshots attached in this PDF file. Here's what I see when I preview the scene:

1) Click on option A (Inherent risk) - get the right layer with the feedback text showing. Click on green arrow to get back to the question slide.

2) Click on option C (Capitalization risk) - get the right layer (which is the phone layer), but the feedback text is not showing. Click on green arrow to get back to the question slide.

3) Click on option D (Variable risk) - get the right layer, but the feedback text is not showing. Click on green arrow to advance to next question (Question 2).

The functionality is working fine, but the feedback text is not showing, after the 1st try. It doesn't matter which option I choose first. If I choose optoin D on first try, I get the feedback text for option D, but on 2nd and 3rd tries, the feedback text does not show. Same thing happens if I choose option C on first try. I get the feedback text for option C, but on 2nd and 3rd tries, the feedback text does not show.

Take a look at the PDF file, so you can see what I see.

Hi Max,

I don't know if this will work for you. Take a look. If it does work, you'll have to reformat the feedback masters to fit your design. I'm very new to Storyline (as you can see by my posts here) but because you have only 3 options and are giving only 2 attempts, with the answer given after the 2nd try, this might work. If it does, great, if it doesn't, I hope someone else can help you.