Playhead/timeline delayed

I've added audio to one slide (1.2 Course Outline in the attached file) and I'm trying to synchronize the entrance of objects with audio with cue points. When I click the play button on the timeline, the playhead is not moving at all and audio is not playing. The audio plays perfectly when I try editing it, but nothing's happening on the timeline. Can anyone tell me what's wrong?

5 Replies
Christie Pollick

Hi, Natalie -- Thanks so much for your question! Although it took a few seconds to begin, the playhead did move for me when I hit the Play button on the timeline and the audio could also be heard without issue. 

Can you please take a look at this information, run through the steps listed, and let us know if issues persist? 

Natalie Bredeson

Hi Christie! I guess I was a bit impatient- I just noticed that indeed it does play after a few seconds. Is there any fix for this, or only the steps link you included above? It's located on a local drive in my Documents folder. My coworker is having the same issue with a project she's building, and I can't imagine a reinstall being the problem for both.

Christie Pollick

Hi, Natalie -- My apologies, but I am not aware of a way to make the timeline play or load more quickly. If you would like to share your thoughts with our product team, you are welcome to do so using this form. 

Or perhaps others in the community might have additional suggestions they can share to assist. :)