I'm having an issue where some of the markers I've added to my course glitch when displaying the condensed popup. Normally when you mouse over them, they will pop up with the popups title. Some of the one's I've added are popping up with the full size of the expanded view and showing only the title below (see attachment for example). Has anyone experienced this? How can I correct it? I've tried resizing and reorienting the popup window and repositioning the marker to no avail.
Back when this happened, I submitted a ticket and whatever guidance I was given fixed the issue at the time. I'm suddenly experiencing this issue again in a new course and I can't remember what I did to fix this last time (and I no longer have the emails from the case that I submitted). Is there any record of the fix for this on your end?
For the first case that you opened, this was the solution which you confirmed worked for you:
First, kindly disable the trigger which changes the state of marker 2 to hidden at the start of its own timeline. Then, click on marker 2 and click on "States". Set the initial state to hidden.
Try if the marker now behaves properly on the preview.
If you'd like us to take a look at your project file or help you with the fix, open a case with our support team here to connect with one of our support engineers.
5 Replies
Welcome to E-Learning Heroes, Kyle!
That screenshot is helpful; thanks for including it! Let's start with these tactics:
Keep me posted, and we're just a click away if neither of those steps fixes things for you!
Hello!
Thank you for the suggestions. Unfortunately neither of them remedied the issue. Is there a "next step"? Or should I submit a ticket?
Hi Kyle,
Yes, submitting a ticket via the link Becca shared above is the next step so that one of our support engineers can take a look.
Hello again...
Back when this happened, I submitted a ticket and whatever guidance I was given fixed the issue at the time. I'm suddenly experiencing this issue again in a new course and I can't remember what I did to fix this last time (and I no longer have the emails from the case that I submitted). Is there any record of the fix for this on your end?
Hello Kyle,
For the first case that you opened, this was the solution which you confirmed worked for you:
If you'd like us to take a look at your project file or help you with the fix, open a case with our support team here to connect with one of our support engineers.