Since you've already tried the possible solutions based on this article, I'd like to ask if you have already conducted a repair of your software? Just making sure that you're using the latest version.
You may also upload the copy of your ppt file here so that we can also test it with your permission on our end.
Looking forward to getting a response from you soon. :)
Thanks for reaching out and sharing the difficulty you are running into as well as the troubleshooting you've already done.
As Khrystal mentioned, you are welcome to share here if you can. If you need to share the file privately, then with your permission, you can share it privately with our support team by uploading it here. It will be deleted when troubleshooting is complete.
Thanks! I will upload the file now. It seems to be an incompatibility between the two programs. I am working on a brand new PC and have done the repair and un and reinstalled storyline.
are you on the latest update of SL. I've been having this issue with PPT for a few weeks now - even PPT samples I made with just a few slides and only text and I had run through all the instructions as per the KB article to fix it - but it seems the upgrade the other day has worked for me - hope support can help you.
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Create a new PPT. Make it ten slides or so with dummy copy. Save that. Import to Storyline. Does that PPT work?
No, it does not.
Hi Nicolas,
Since you've already tried the possible solutions based on this article, I'd like to ask if you have already conducted a repair of your software? Just making sure that you're using the latest version.
You may also upload the copy of your ppt file here so that we can also test it with your permission on our end.
Looking forward to getting a response from you soon. :)
Regards,
Khrystal
Hi Nicolas and welcome to E-Learning Heroes :)
Thanks for reaching out and sharing the difficulty you are running into as well as the troubleshooting you've already done.
As Khrystal mentioned, you are welcome to share here if you can. If you need to share the file privately, then with your permission, you can share it privately with our support team by uploading it here. It will be deleted when troubleshooting is complete.
Thanks! I will upload the file now. It seems to be an incompatibility between the two programs. I am working on a brand new PC and have done the repair and un and reinstalled storyline.
Hi Nicolas
are you on the latest update of SL. I've been having this issue with PPT for a few weeks now - even PPT samples I made with just a few slides and only text and I had run through all the instructions as per the KB article to fix it - but it seems the upgrade the other day has worked for me - hope support can help you.
Thanks, Nicolas.
I see that Gerald was able to help you :)
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