Preview and Publish functionality not working

Oh no, Leanne! Sorry to hear that you're still running into difficulty with this.

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should certainly conduct a repair of your software.

Feel free to reach out directly to our support team here if that does not help.

Sorry you're still getting hung up, Leanne! I can help you sort this out. 

Does this problem happen in any Storyline file you try and publish, or just one file in particular?

Also, are you seeing a certain error message when you try to preview or publish the file?

Thanks Leslie and Alyssa for responding so quickly.  I've attached a Word file for you to refer to.  It shows screen shots and the steps we have taken, including uninstalling and re-installing Articulate 360.

I currently have a heavy dependency on being able to have full functionality as a 3rd party is reliant on an update asap.  I would love for you to reply quickly with a solution if possible.

I've now raised a Support Case Number 01432944 for a speedy resolution (hopefully).

How do I search for an update on this ticket Support Case Number 01432944?

Hi Leanne,

I apologize for the delay, yesterday was a US Holiday, so we were out of the office.

You will be notified via e-mail of any updates and communication regarding your case, similar to the initial e-mail you received from Cleo.

I see that you've attached the information requested and I've sent a note along to him as well so we can get some eyes on this for you.

Thanks Leslie,

I realise it was your 4 July holiday as I have a US citizen in my team and we celebrated (on a smaller scale here in Aus).

Abel is now looking after this for us.  Thanks again for your follow up.

No problem Leanne :)

Hopefully they will be able to figure out what's going on and help you out.