8 Replies
Leslie McKerchie

Oh no, Leanne! Sorry to hear that you're still running into difficulty with this.

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should certainly conduct a repair of your software.

Feel free to reach out directly to our support team here if that does not help.

Leanne Spain

Thanks Leslie and Alyssa for responding so quickly.  I've attached a Word file for you to refer to.  It shows screen shots and the steps we have taken, including uninstalling and re-installing Articulate 360.

I currently have a heavy dependency on being able to have full functionality as a 3rd party is reliant on an update asap.  I would love for you to reply quickly with a solution if possible.

Leslie McKerchie

Hi Leanne,

I apologize for the delay, yesterday was a US Holiday, so we were out of the office.

You will be notified via e-mail of any updates and communication regarding your case, similar to the initial e-mail you received from Cleo.

I see that you've attached the information requested and I've sent a note along to him as well so we can get some eyes on this for you.