Preview and Seekbar Issues in Storyline

Hi Eleanor,

I haven't seen that behavior, but if you only saw it after starting in Update 8, you may want to look at conducting the repair detailed here. You'll also want to confirm that you're working on local project files as described here. 

Hi Ashley,

Thanks for getting back to me so quickly.  We have fixed it now!  After a week or so of repairing, reinstalling, switching licences, using different logins/ethernet cables/PCs and many, many other attempts, we finally discovered the cause of the problem:

The project I'm working on has audio, but recently I have been working without a headset/speakers plugged in.  This seemed to confuse either Storyline or our PCs and lead to a "broken" preview.  The minute I plugged in a headset, the Preview function worked perfectly.

Thank you very much for your advice on the situation, though. Now I know where the repair tool is should we need it in the future =)

All the best,

Eleanor

Thanks for the update Eleanor and glad you were able to get it working again. 

I am using Stroyline 2

This morning I can see preview, but now I can't even preview of my two project

Please assist me

Thank you,

Hi Sherali!

Thanks for reaching out here. This is something that seemed to bubble up over night with a recent release of Flash player and our Support engineers are hard at work on this issue. We've got some updated documentation here and a workaround.

It seems to be an issue within the Adobe Flash update that is affecting more than just Articulate software per the bug report on Adobe's site. The current solution is to rollback the Flash player update and once we have additional information to share in regards to hearing back from Adobe or fixes within Articulate we'll be sure to update folks here and for any open cases associated with this issue. 

Hi all,

Adobe and Microsoft released information that Windows 7, Vista and Windows 10 have been updated. 

Install the latest Windows updates to resolve it.

1. Go to the Start menu and click Settings.
2. When the Settings window opens, click Update & Security.
3. Click Check for updates and allow the latest updates to install.
4. Reboot your computer and test your Articulate software again.

We're waiting for additional information in regards to Windows 8.

Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.

Here's how to install the latest Adobe/Microsoft update so you can preview your e-learning projects, edit videos, and launch CD-published courses again.