Every time that I try to preview more than a slide of my project, the preview function crashes and sends me back to slide view. My project is fairly small (1 scene, 11 slides), and I do not have very many media components (1 embedded video and a few pictures), so I do not understand why this is happening. Does anyone have any advice as to how to fix this problem?
Thanks for reaching out to us here, so sorry for the trouble! Are you seeing this happen only with that one file in particular or is this happening with any .story file that you try to preview? Importing into a new file may fix this if the former is the issue or you may need to repair your software to fix erratic behavior if the latter.
It is only happening with one particular story file. I tried importing it into a new file, but it is still shutting down the preview feature every time I try to access it.
Thanks for the update on that. Since you've tried importing into a new file and that didn't resolve the issue you're seeing, I think your best bet is going to be to submit a case directly to our Support Engineers and include your project file. They'll be able to work with you to nail down the issue quickly so you can preview your course again. :)
Hey there Ohnah! I'm so glad that worked out for you. Many times, if there is something corrupting or interfering with part of a file, importing it into a new one will resolve it. File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). You may want to consider using the preventative measures described in this article to protect your project files.
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Hi Dana,
Thanks for reaching out to us here, so sorry for the trouble! Are you seeing this happen only with that one file in particular or is this happening with any .story file that you try to preview? Importing into a new file may fix this if the former is the issue or you may need to repair your software to fix erratic behavior if the latter.
It is only happening with one particular story file. I tried importing it into a new file, but it is still shutting down the preview feature every time I try to access it.
Hi Dana,
Thanks for the update on that. Since you've tried importing into a new file and that didn't resolve the issue you're seeing, I think your best bet is going to be to submit a case directly to our Support Engineers and include your project file. They'll be able to work with you to nail down the issue quickly so you can preview your course again. :)
Hi Ali
I had the same problem and importing into a new file fixed everything! I was just curious about how this worked?
Hey there Ohnah! I'm so glad that worked out for you. Many times, if there is something corrupting or interfering with part of a file, importing it into a new one will resolve it. File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). You may want to consider using the preventative measures described in this article to protect your project files.
Thanks Ali for the extremely helpful read!
My pleasure, Ohnah! That's great that you found it insightful, and please don't hesitate to reach back out here if you have any further questions :)
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