Preview lag problem

Welcome to E-Learning Heroes, Calvin!

Things to Consider and Try When Experiencing Lag

• It can depend on what elements are on the slide—for example: Is it filled with media, interactions, animations, audio?
• Be sure your PC is up-to-date with the system requirements. It looks like you're using Storyline 3: Here are its minimum tech specs.
• Try a simple repair for the app to see if a fresh installation helps with the lag. Here are the steps for Storyline 3.

If these tips don't cut it, let us know and we'll dig in further. You can start a case with our Engineers by using this secure link. ⤶

Hi Kate :)

I'm facing a similar issue, but only when trying to preview the results of the quiz/scenario sections of the e-module, whether on my PC or in Review.

I checked my hardware requirements - I think they're ok. I'm not sure if there's something else missing.

Funnily enough, those parts of the module worked (more or less) fine before I updated my computer and the Articulate suite.

Hi there, Farrel!

So sorry you're also facing lag and I appreciate you checking the tips above. Let's dig deeper:

• Are you running Storyline 360 Update 40 or a different version?
• Does the slowness happen within the app or only in the published output?
• Are you comfortable with sharing the affected file through this secure link? I'd like to test it in the same environment to see what's going on in the quiz and scenario sections!

Hi Katie!

I'm running Storyline v3.40.2208.0 (is that the same as version 40?)

The slowness happens in both the app and Review. I haven't tested it in our LMS.

I'll definitely share the file through the link, thank you!

Thanks for those clues, Farrel!

I'm confirming receipt of the file. I'll have a closer look and be in touch soon!