Preview not working

Dec 30, 2015

Just wondering if anyone is having this same problem and knows how to fix it.  We use Storyline very consitently here and all of a sudden the preview has stopped working.  It simply shows a gray screen as shown in the attachment.  We have tried it on multiple files and on multiple computers, but it is doing the same thing.

It still publishes fine, but we really need the preview function.  Thank you!



7 Replies
Leslie McKerchie

Hi everyone!

Wendy is correct.

This is an issue that has popped up due to a recent release of Flash player and our Support engineers are hard at work on this issue. We've got some updated documentation here and a workaround.

It seems to be an issue within the Adobe Flash update that is affecting more than just Articulate software per the bug report on Adobe's site. The current solution is to rollback the Flash player update.

Once we have additional information to share in regards to hearing back from Adobe or fixes within Articulate we'll be sure to update folks here and for any open cases associated with this issue. 

Ashley Terwilliger-Pollard

Hi all,

Adobe and Microsoft released information that Windows 7, Vista and Windows 10 have been updated. 

Install the latest Windows updates to resolve it.

  1. Go to the Start menu and click Settings.
  2. When the Settings window opens, click Update & Security.
  3. Click Check for updates and allow the latest updates to install.
  4. Reboot your computer and test your Articulate software again.

We're waiting for additional information in regards to Windows 8.

Leslie McKerchie

Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.

Here's how to install the latest Adobe/Microsoft update so you can preview your e-learning projects, edit videos, and launch CD-published courses again.

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