Preview not working and trigger issues

I have rolled back Adobe Flash Player, as instructed and the preview appears.  However, my triggers have now started to work indiscriminately (e.g., in slide preview but not in project preview).  This is especially evident where I have hidden the ‘Next’ button, when the timeline starts.  I am using a variable on the slide triggers and one on a button to change the state to normal.  At this point, I have had to remove all ‘Prev’ buttons and the user must navigate to a previous screen using the ‘Menu’.  Otherwise, the triggers “misfire” and the screen goes blank.  These issues were not apparent before the roll back.  Is it possible that one fix has inadvertently caused another problem?  I had a case study in progress for several days but with no resolution in sight.  I have uninstalled and reinstalled SL2 but the problem remains.  If you have any insights, I would appreciate it. 

5 Replies
Leslie McKerchie

Hi Chris!

I'm not familiar with the issue that you speak of, but Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.

Here's how to install the latest Adobe/Microsoft update so you can preview your e-learning projects, edit videos, and launch CD-published courses again.

You may want to update and see if this corrects the issue that you are seeing.

Leslie McKerchie

Hmmm, seems to be working for me. Perhaps you could try a different browser?

Here are the details:

Preview Isn't Working in Articulate Software with Flash Player 20.0.0.267 Installed

A bug has been identified in Adobe Flash Player 20.0.0.267 that breaks features in many applications, including Adobe Captivate, Articulate Storyline, and Articulate Studio. For example, in Storyline and Studio:

  • You'll see a blank screen when you preview a project.
  • The preview area of the player properties window is blank.
  • The timeline preview feature doesn't work.
  • You can't preview videos, Flash movies, or web objects.
  • You can't edit videos.
  • You can't import Engage interactions into Storyline courses.
  • You can't view courses published for CD.

The good news is Adobe and Microsoft have fixed the issue in recent updates. Follow the steps below for your version of Windows to fix the problem.