Preview not working in Storyline 2

Jan 05, 2016

Any ETA on a fix to the preview function in Storyline 2?

Thanks

9 Replies
Leslie McKerchie

Hi Robert!

I do not have an estimated time, but we are hoping for soon as well.

We recommend waiting to update your Flash Player until Adobe fixes the problem. If you've already installed Flash Player 20.0.0.267, here's how you can rollback to your previous version.

I will add this thread, so that we can update when applicable.

Leslie McKerchie

It should not.

Here are the details Helena:

A bug has been identified in Adobe Flash Player 20.0.0.267 that breaks several features in many applications, including Adobe Captivate, Articulate Storyline, and Articulate Studio. For example, in Storyline and Studio:

  • You'll see a blank screen when you preview a project.
  • The preview area of the player properties window is blank.
  • The timeline preview feature doesn't work.
  • You can't preview videos, Flash movies, or web objects.
  • You can't edit videos.
  • You can't import Engage interactions into Storyline courses.
Ashley Terwilliger-Pollard

Hi all,

Adobe and Microsoft released information that Windows 7, Vista and Windows 10 have been updated. 

Install the latest Windows updates to resolve it.

  1. Go to the Start menu and click Settings.
  2. When the Settings window opens, click Update & Security.
  3. Click Check for updates and allow the latest updates to install.
  4. Reboot your computer and test your Articulate software again.

We're waiting for additional information in regards to Windows 8.

Leslie McKerchie

Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.

Here's how to install the latest Adobe/Microsoft update so you can preview your e-learning projects, edit videos, and launch CD-published courses again.

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