Feeling frustrated today! My Print Results button worked last week, but today. . .not so much. I have even tried reinserting the button and have gone so far as to rebuild the Results page completely.
Anyone else having an issue like this? I don't know what else to try.
Your contributions and advice are greatly appreciated.
It has stopped printing from the results slide. Yes, in my published output. No exit, no restart. It gives the results and asks for the user name, but doesn't go anywhere or do anything after clicking. It is a course I was able to print from last week in one of our restaurants and here at the office. But not this week. The only change I made to the course was some wording on a free form slide.
Today, I created a new quiz with a results slide. It went to the results document to print, but only after I forced the computer to allow ActiveX controls to work. I think I need to check with my IT department to see if they made some changes at our locations related to ActiveX controls.
My course doesn't exit on the results slide. I have an Exit slide at the end. So, I don't think that is my issue.
Our IT department has made no changes. And now, on the quiz I created yesterday, the Print Results button is not working. Are there any other suggestions for providing Results (short of doing a screen capture and printing that) in a document or printable format for test takers?
Maybe I've missed a check box somewhere.....just not sure.
11 Replies
Hi Barry!
What do you mean it's not working? In your published output?
We do have this issue reported:
Leslie,
It has stopped printing from the results slide. Yes, in my published output. No exit, no restart. It gives the results and asks for the user name, but doesn't go anywhere or do anything after clicking. It is a course I was able to print from last week in one of our restaurants and here at the office. But not this week. The only change I made to the course was some wording on a free form slide.
Today, I created a new quiz with a results slide. It went to the results document to print, but only after I forced the computer to allow ActiveX controls to work. I think I need to check with my IT department to see if they made some changes at our locations related to ActiveX controls.
My course doesn't exit on the results slide. I have an Exit slide at the end. So, I don't think that is my issue.
Barry
Thanks for the update Barry. Hopefully your IT team will be able to assist :)
Leslie,
Our IT department has made no changes. And now, on the quiz I created yesterday, the Print Results button is not working. Are there any other suggestions for providing Results (short of doing a screen capture and printing that) in a document or printable format for test takers?
Maybe I've missed a check box somewhere.....just not sure.
Barry
Hi Barry!
Tracking results in a text file or database isn't supported.
Would you be able to share your .story file so that we could take a look at the Printing issue you are having.
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The story file is 271MB. This is a crew training guide with lots of interactivity. Will something that large be able to be shared?
Hi Barry!
You are welcome to share here privately.
Leslie,
The file has been uploaded to the site your provided above. I sincerely appreciate your help with this.
Barry
Thanks for the update Barry. I can see where you have started a support case (00640048) with our team and you should be hearing from someone soon.
That's where the link you sent me took me. I've received a couple of emails already.
Thanks again!
Barry
No worries Barry, they were faster than me :)
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