Print Results Screen populates as a blank/white screen

Hello All -

I'm working with Storyline 2. Any guidance on solving a Print Results blank white screen? We work with a very specific/approved flash player at my company. My company's service desk stated it's not an option to have all of our employees download a new flash player as it's not company approved, the flash players/programs utilized must be backwards compatible.

We are housing our story, published for web, on a secured drive. Everything functions the way it should with the exception of the print results screen.

There seems to be some success with switching the compatibility view for intranet sites, however, this alters the function of several of our other programs that are utilized daily so this is also not an option.

Any help is appreciated!

Kind regards,
Ashley