Up until recently executing the JavaScript window.print() worked in all browsers. Now it doesn't work in IE11(it's fine in all other browsers). It's only when Storyline outputs content that's run in IE11. If I create a standalone HTML page with the script (not using Storyline), it works just fine. Not sure if this happened in one of the last couple of Storyline updates.
Here's a link to a one-pager with a print button. It doesn't seem to work for me in Internet Explorer 11 or Microsoft Edge. I get the dialog box, but then am not able to print. Works in all other browsers.
Hi, Chris. I'm really sorry you're experiencing this in IE11. We've documented an issue where HTML5 output is unable to print the page in IE11, and our team is looking into next steps.
We'll keep you posted here–and in your support case with Abel–with all updates on this issue!
We're adding an IE11 disclaimer (the majority of the users on on IE11 which is bad) for the printout and added a blank PDF of the page for people to manually fill out as a temporary fix until the bug is address in a software update.
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Here's a link to a one-pager with a print button. It doesn't seem to work for me in Internet Explorer 11 or Microsoft Edge. I get the dialog box, but then am not able to print. Works in all other browsers.
https://360.articulate.com/review/content/0fa14653-6786-4453-b02a-4fcbe6be3ed7/review
Hi, Chris. I'm really sorry you're experiencing this in IE11. We've documented an issue where HTML5 output is unable to print the page in IE11, and our team is looking into next steps.
We'll keep you posted here–and in your support case with Abel–with all updates on this issue!
Thanks Katie!
We're adding an IE11 disclaimer (the majority of the users on on IE11 which is bad) for the printout and added a blank PDF of the page for people to manually fill out as a temporary fix until the bug is address in a software update.
Hey Chris. I'm excited to let you know that we just released update 18 for Storyline 360! It includes new fixes - check them all out here.
One of the fixes addresses an issue where in HTML5 output, the Print function was not working in Internet Explorer 11 and Microsoft Edge.
Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!
Great, thanks! After testing I was able to update my project, removing the temporary disclaimer/button and all looks good.
Thanks again
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