Problem drawing results from question bank
Storyline 2, Update 12:1705.520
I have tried the content on Oracle LMS and Scorm Cloud, in Scorm 1.2 and 2004.
I have tried to search for the solution to this already, but those that are similar don't seem to have a fix that works for me.
I have created a policy review module for compliance. There are 11 policies. Each policy starts with an Introduction to the policy with a link to the actual policy PDF on our Sharepoint server. They then answer questions.
For four of the policies, I am using question banks (QBs) to draw questions. The QBs each have between 7 and 11 questions, and I am drawing 5 randomly for each. The module is really a series of policy-based scenarios interspersed with scenario-based questions (not drawn from QBs). A few policies do not have scenarios (questions drawn from QBs).
Each policy ends with a Result slide. Success requires 80% (4/5 counted with a variable) to be able to progress to the next policy. The learner can review what they did wrong, and retry if required.
On the sections with QBs, the learner plays through, answers all 5 drawn from the QB, and gets their result. If they have to retry, the result slide is reset, and they are sent back to the Introduction slide. What happens (seemingly inconsistently, as I have not been able to determine a pattern) is that the retry only draws 3 of the questions from the QB, and this obviously results in insufficient score to continue, getting stuck in a loop as the 3-question thing repeats until I close the module and re-start.
Any idea why the 3-question thing happens and how I can resolve it? This is in the middle of roll-out and did not happen in testing phase. Now with more people going through the module, we picked this up a few times.