Problem importing templates

Hi everyone,

I've created a template for my course.  But when I import this template into an existing Storyline file (as a separate scene), it's not importing some of the slides correctly.  For example, some of the images are not importing and the slides are very different than what's in the template.

When I import the template into a blank file, it's working fine.

Has anyone encountered this problem before?

Thanks

 

3 Replies
Christie Pollick

Hi, Deirdre -- Thanks for reaching out and sorry to hear of your troubles! Can you please confirm that you have reviewed the information here on Working with Templates? And I also wanted to note, our Support Engineers are able to provide round-the-clock support, so if you should ever need immediate assistance or would prefer to work with a member of that team, here is the form you would use. :)