I'm having trouble saving my SL3 Project. When I do "Save As" it works but the normal "Save" function does not work. The error is shown in the picture. I am working on the Project locally and it does not have a long name with special characters. Project is ~1 Gb big. Any help
Thank you very much for your response. Unfortunately the problem was not resolved, there were different issues:
In your first suggestion (importing slides), it did not import all the slides, so some slides from scenes were just cut out in the new version. The size went down from ~1.05 Gb in the old file to ~350 Mb in the imported version.
In your second suggestion it just showed me the same error as before. Additionally there was a new error which I have added as an attachment. It does not make too much sense to me because I have 32 Gb RAM and 1 Tb Storage.
Any new Suggestions would be helpful. Thanks a lot in advance.
Sorry to hear that you're still experiencing the saving issue. There's a chance that heightened security protocols being implemented by your organization are preventing you from successfully saving your project files. I went ahead and opened a support case on your behalf so we can get our support engineers to take a look at your issue. You're in good hands, and someone from our team will be in touch shortly via email!
3 Replies
Hello Pradyumin Arvind,
Happy to help!
If saving doesn't work for only one of your project files, try importing all of the slides in the file over to a new project file to see if this helps. If the issue persists, do a repair of your Storyline 3 installation.
Let me know if this works for you!
Hi Jose,
Thank you very much for your response. Unfortunately the problem was not resolved, there were different issues:
In your first suggestion (importing slides), it did not import all the slides, so some slides from scenes were just cut out in the new version. The size went down from ~1.05 Gb in the old file to ~350 Mb in the imported version.
In your second suggestion it just showed me the same error as before. Additionally there was a new error which I have added as an attachment. It does not make too much sense to me because I have 32 Gb RAM and 1 Tb Storage.
Any new Suggestions would be helpful. Thanks a lot in advance.
Hello Pradyumin Arvind,
Sorry to hear that you're still experiencing the saving issue. There's a chance that heightened security protocols being implemented by your organization are preventing you from successfully saving your project files. I went ahead and opened a support case on your behalf so we can get our support engineers to take a look at your issue. You're in good hands, and someone from our team will be in touch shortly via email!